The University of Kent, Canterbury, Kent, CT2 7NZ, T +44 (0)1227 764000
Understand your offer
When you contact us, by phone, email or in writing, please give your UCAS Personal ID number, course code and, if known, the current status of your application, for example, ‘Conditional offer’, ‘Firm choice’ or ‘Insurance choice’.
Frequently asked questions (FAQs)
The Recruitment and Admissions Office issues all offer letters to applicants on behalf of academic admissions officers, so you should send all correspondence concerning your offer to us in the first instance. We are very experienced at handling queries, including those about international qualifications, and we liaise closely with individual schools if a more detailed response is needed.
If you do have a query, it is important that you contact us as soon as possible in order that we can advise you. Some common questions and their answers have been listed below.
Who can I contact if I don’t understand my offer?
You will receive confirmation of your offer directly from UCAS. If you do not understand the conditions of your offer please contact the Recruitment and Admissions Office. Our undergraduate prospectus includes details of our general admission requirements and entry qualifications.
Do I have to tell you my exam results?
The University receives results electronically from Edexcel, OCR, AQA, SQA and WJEC examining boards for AS and A levels. If you are taking other qualifications, or your A/AS levels and Vocational A levels (VCEs) are with any other examining board, please ensure that you send full copies of your results to the University as soon as they are available.
If you are an International Baccalaureate student please supply confirmation to the InternationalBaccalaureate Organisation that your results can be released to UCAS.
In addition, if you have to complete any GCSE qualifications as a condition of your offer, pleasemake sure that the results are forwarded to the University as soon as possible. We cannot guarantee to honour any offer of a place or accommodation if we have not received your results by 31 August. Please let us know if you do not expect your results until after this date.
What if my exam results fall short of the offer?
If your exam results only fall short by a small margin your application is automatically reconsidered. Depending on the results of the other candidates and the number of places available, we can usually offer a few places to students who have not quite
reached their offer. In these circumstances we give priority to students who are holding Kent as their Conditional Firm (CF) choice as opposed to an Insurance choice.
We may offer you a place on an alternative course in a similar subject area, so if you are prepared to be flexible your chances of gaining a place increase. A number of science subjects also offer foundation courses, which lead to a degree programme, for example, Forensic Science and Physics.
What happens if my exam results were affected by adverse circumstances?
The University normally takes special circumstances that may have an adverse effect on your examination performance (for example, illness or family difficulties) into account, provided you inform us either before or at the time you take your exam. If you wait until after your results, we will need to know why you did not tell us sooner.
Independent evidence is essential, for example, from a doctor, teacher or social services. In the case of illness or health problems, we require dates when you were affected and the dates of each of your exams, with supporting medical certificates if appropriate.
You need to tell us if you have applied for any form of compensation, such as extra time, from the examining authority. If you keep us informed, we try to make a fair decision in the light of the evidence you provide, but we cannot guarantee to make an offer of a place.
Can I try again next year?
If you are unsuccessful in gaining a place, this does not prevent you from applying to Kent again in the future, especially if you are retaking your exams or taking additional qualifications.
What if I change my exams?
Conditional offers usually take into consideration all the examinations you have taken and those you have indicated you will take in the future (unless otherwise stated in your offer). If you change the exams you are taking in any respect it is very important, in your own interest, that you inform us as soon as possible in writing. This includes changes to any aspect of the examination details in your application, such as changes of date, examining board or centre number.
If you take GCE exams in November or January and then decide to retake in June, you should tell us. If, for any reason, you think there might be an error in your offer (for instance, if three A levels are asked for and you said you were only taking two), please contact us immediately.
When will I know if I have a place at the University?
UCAS normally sends you notification of your place being confirmed within two weeks of the publication of your results. Following confirmation of your place, in late August we send you an email confirming your Kent ID number and including a link to the Getting Started at Kent booklet, which provides information on the enrolment and registration process and Welcome Week. You then complete enrolment on our Getting Started website.
First-year students will be able to access Stage 1 module choice information and preliminary reading lists as part of the online enrolment process.
We aim to keep in contact with you throughout the application year, normally by email newsletter, to keep you up to date with events happening at Kent.
What happens if I want to defer my entry?
Deferred entry is if you decide to come to Kent in September 2014 rather than September 2013. If we accept you for deferred entry in 2014, you do not need to complete a 2013 accommodation application. You should complete a 2014 online application by 31 July 2014. Getting started information will follow in August 2014.
What are the English language requirements for studying at Kent?
If English is not your first language, you will need to produce evidence of English ability in order to enter directly on to a degree course at Kent. Please see English language entry requirements.
Any requirements will be specified in your offer. If you require an educational visa to study in the UK you should check the UK Border Agency (UKBA) website, to ensure that your English language qualification meets the Tier 4 visa requirements for entry purposes.
Pre-sessional programmes in English
You need to demonstrate a good level of English language skills to study at degree level. If you need help to reach this level we offer a number of courses in English for Academic Purposes (EAP).
Equivalent or Lower Qualification (ELQ)
The government will no longer provide funding for home/EU students who wish to study for a qualification which is assessed as being at the equivalent or a lower level to the one they have already obtained. The University will charge a higher fee rate to students who fall into this category. Please see Equivalent or Lower Level Qualifications (ELQ)