Centre for English and World Languages

high quality language and pathway programmes


stetho

English, Communication and Interpersonal Skills for Healthcare Practitioners

 

The Centre for English and World Languages has a range of courses and learning opportunities which seek to develop the language and interpersonal skills typically required by healthcare professionals. Our ethos embraces some of the aims underpinned by Health Education England which states in its strategic intent document that:

'Communication skills will be essential for the workforce of the future. The General Medical Council in 2012 reported a significant rise in concerns about how doctors interacted with their patients. Allegations about communication rose by 69% and alleged lack of respect rose by 45%'.


CEWL's study options can act as a useful enhancement to training opportunities for international participants in various areas of healthcare such as preparation for the Clinical Skills Assessment (CSA) for GP's and elements of part 2 of the Overseas Registration Exam (ORE) for Dentists. These options are also suited for any other healthcare professionals or international nurses and social care workers seeking to adapt to working in the UK.

Courses for HEKSS GP School

This is a three-day course funded by the HEKSS GP School (Postgraduate Deanery for Kent, Surrey and Sussex).  The aim of the course is to enhance cross-cultural understanding, communication, listening, use of language and interpersonal skills, focusing on both doctor-centred and patient-centred approaches.

Course Duration Occurrence Particularly suitable for Availability
Course A 2 Saturdays each with two six-hour sessions Two consecutive Saturdays

Non-native speakers of English with a higher level of proficiency who need an intensive training session with a limited amount of time available.

Available upon request
Course B 3 Saturdays each with six-hour sessions Three consecutive Saturdays Non-native speakers of English with a higher level of proficiency who need an intensive training session with a limited amount of time available. Available upon request

Each workshop will begin at 10am and finish at around 4.30pm. Course location will be confirmed upon booking.
A course fee is required which is a refundable deposit upon attending the full two day/ three-day course.


 

 

 

All Other Courses

The courses provided recognise the importance of communication and interpersonal skills development with a focus on language training applied to particular contexts. It should be noted however, that CEWL staff are language teaching specialists rather than medical professionals. These courses could be further supported with the attendance of a medical trainer.

Course Duration Particularly suitable for Availability
Course A 12 weeks of two hours per week

Non-native speakers of English/Any other interested participants who require a longer period of tuition and development.

Available upon request
Course B 8 weeks of two hours per week

Non-native speakers of English with a higher level of proficiency/Any other interested participants who require a shorter period of tuition and development.

Available upon request
Course C 4 weeks of two hours per week

Non-native speakers of English with a higher level of proficiency/Any other interested participants who need a refresher or revision course prior to examination.

Available upon request

*tailor-made courses can be designed to suit one-to-one tuition or group needs

To request further information regarding these courses, please contact us.

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Course Syllabus

With the needs of healthcare practitioners in mind, a course or series of training options can be designed in order to accommodate some or all of the learning outcomes below:

GP

  • Sensitive language: principles of palliative care; taking a patient-centred approach when communicating or supporting patients (and their families) with sensitive issues.
  • Language needed in order to treat patients politely and considerately to help patients (and their families) reach decisions with you about their treatment and care. Ask for and respect their views about their health, and respond to their concerns and preferences.
  • Share with patients, in a way they can understand, the information they want or need to know about their condition, its likely progression, and the treatment options available to them, including associated risks and uncertainties
  • Interpersonal skills required for various situations that may arise during consultations
  • Using metaphoric language / complex words
  • Understanding colloquial language
  • Decoding ambiguous language (Doublespeak)
  • Interpreting and using vocal inflections
  • The use of emphasising and pausing
  • Spotting cues and inferred meaning
  • Practising consultation scenarios (role plays) focusing on language and interpersonal skills
  • Reflection and feedback of individual consultation scenarios (role plays)
  • Analysing and discussing consultations (DVD input)
  • Developing effective listening and writing skills    
  • Enhancing intercultural awareness - considerations (age, gender, beliefs…) when working with colleagues and patients from a variety of cultural backgrounds. Awareness or knowledge of ways in which groups and individuals are similar and distinct from one another, sensitivity or open attitudes toward self and others, and the acquisition and practice of skills. The health profession has its own unique cultures, professional languages and jargon. Therefore, cross-cultural communication can become even more difficult within an organisation between members of the health care team, patients and their families.

 

Contact Us

If you have any learning needs, please do not hesitate to contact us and we will tailor a course which meets your needs and requirements.

Please contact us at: healthcare-english@kent.ac.uk

 


 

 

Centre for English and World Languages, Keynes College, University of Kent, CT2 7NP

Enquiries: +44 (0)1227 824401 or contact us

Last Updated: 12/05/2017