Uni Kent Student App Accessibility Statement

The statement refers to the Android and iOS versions of the application.

The content of the Uni Kent Student App mobile application is designed for everyone to find, read, and understand.

The mobile application is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

The application is developed by a third-party, Publisher's Toolbox.

There are a number of customisation options for your device that could help you use the Uni Kent Student App mobile application and other applications more effectively. 

AbilityNet provide advice on making your device easier to use if you have a disability.

Explore some of our recommendations for tools that can improve your experience of using your device 

Please contact us if you have any problems; be as specific and detailed as you can:

• If you are experiencing issues with accessing information or using the Uni Kent Student App mobile application
  
• If you find an accessibility problem not listed on this statement
• If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

We’ve designed our content to be as accessible as possible. If you still experience barriers, you can request alternative formats. For more information please contact us.

We’re always looking to improve the accessibility of this mobile application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements contact us to register your difficulty. This helps us improve our systems. 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The University of Kent is committed to making its website and associated subdomains accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The Uni Kent Student App mobile application is partially compliant with the Web Content Accessibility Guidelines version (WCAG) 2.1 AA standard, due to the non-compliances and exemptions listed below.

We formally test the accessibility of key user journeys that represent the breadth of content across this mobile application on a regular basis against WCAG 2.1 AA standards.

Some parts of the mobile application may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reasons.

This section covers issues that we need to fix and are working to do so.

The mobile application (iOS and Android versions) are currently undergoing continuing auditing and testing. The content of this section will be updated whenever new issues and workarounds are identified.

If you discover an accessibility issue with the app please contact us.

Non-text content (open functionality) 

Text equivalents of all audio/video are not currently supported or provided (WCAG 1.1.1).

Non-text content (closed functionality) 

Text equivalents of all audio/video are not currently supported or provided (WCAG 1.1.2). 

Captions (pre-recorded)

Captions are currently not supported; this will be added to our development roadmap (WCAG 1.2.2).

Audio description (pre-recorded) 

The mobile application supports text-to-speech feature on native articles only. Currently the mobile application displays articles from the mobile application, which control the description (WCAG 1.2.5).

Orientation 

Currently you are restricted to portrait view only on iOS. Orientation is adjustable on Android. We will add this feature to the iOS development roadmap (WCAG 1.3.4).

Resize text (closed functionality) 

This functionality is available on Android under the Community Content section. We will add to our development roadmap to add to iOS (WCAG 1.4.4).

Motion actuation

The only motion feature that is in the mobile application is the landscape/portrait switching when changing orientation of phone, as indicated in 1.3.4 (WCAG 2.5.4).

Name, Role, Value

Home tiles and Key Links tiles are images that cannot be accessed by screen readers (WCAG 4.1.2).

User preferences

• Content technology - no ability currently for user to include captions with their video.
• Preservation of accessibility information in transformations - once the above is in place, we will ensure that the captions are not lost when any transcoding happens.
• Repair assistance
• Accessibility and compatibility features - no documentation is available yet, but the user guide will include accessibility and compatibility features once complete.

Accessible documentation 

We will compile a user guide for the mobile application navigation and capabilities soon for distribution.

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

Not applicable.

This section covers issues that we do not need to fix right now. The law calls these exemptions.

Not applicable.   

The statement refers to the Android and iOS versions of the application.

The mobile application is developed by a third-party, Publisher's Toolbox. The mobile application is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement and we are working with the developer towards further improvements.

This statement was prepared on 11 August 2020. It was last reviewed on 24 August 2021. 

This mobile application was last tested on 11 Aug 2020. The test was carried out by Publisher's Toolbox.