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Feedback and contact information
Please contact us if you have an accessibility query including:
- If you are experiencing issues with accessing the school’s learning and teaching digital content
- If you find an accessibility problem not listed on this statement
- If you have positive feedback on the accessibility considerations made
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
We have designed our content to be as accessible as possible by providing maximum personalisation. If you still experience barriers, you can request alternative formats.
SensusAccess will support conversion of .tex file formats to HTML5/MATHML for improved accessibility.
For more information please contact us.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements contact us to register your difficulty. This helps us improve our systems.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about the School’s learning and teaching digital content accessibility
The School of Mathematics, Statistics and Actuarial Science (SMSAS) is committed to making all our digital content accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The School of Mathematics, Statistics and Actuarial Science’s (SMSAS) learning and teaching digital content is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
We formally test the accessibility of key user journeys that represent the breadth of content across our learning and teaching platforms on a regular basis against WCAG 2.1 AA standards.
Some content may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.
If you find something that does not work that we missed, remember to contact us.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
This section covers issues that we need to fix and are working to do so. Issues relating to Moodle and School of Mathematics, Statistics and Actuarial Science website content are covered by the existing statements for each of these platforms and available on the University of Kent accessibility pages.
Issues with mathematical notation and equations
Some of our content containing mathematical notation may not be accessible non-visually due to a lack of alternative text description.
We plan to ensure that all new content can be output in a more accessible format (e.g. HTML) wherever possible. This will enable improved accessibility functionality such as responsiveness and access to underlying code that can be used to help with an alternative description.
Recorded lectures with automatically produced captions may not accurately capture mathematical notation formats. We are constantly looking to improve the accuracy of captions throughout our lecture recording library and will offer enhanced edited captions upon request.
Please see our captions in KentPlayer guide for more information.
This section covers issues that we cannot fix right now. We have assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.
Content that is not within the scope of the accessibility regulations
This section covers issues that we do not need to fix right now. The law calls these exemptions.
PDFs (Portable Document Format) and documents
Some of our PDFs (Portable Document Format) that are not essential to providing our services were published before 23rd September 2018.
Any new PDFs or documents we publish will be output in a more accessible format (e.g. HTML) wherever possible. This includes academic and non-academic materials. Due to the technical nature of the materials produced in SMSAS we will supply content in alternative formats as appropriate for the material, for example HTML for mathematical equations.
Our resources may link to third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third party to improve its accessibility. This may include:
- Links to non-Kent websites
- Content/functionality on our website
- Content hosted on other websites, such as social media sites.
To help accessibility compliance across the sector, the University of Kent supports searchBOX, a centralised, independent directory of third-party accessibility information.
searchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem.
Users can access third-party accessibility statements using the free searchBOX Finder service.
The University of Kent encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory.
Preparation of this accessibility statement
This statement was prepared on 14 May 2020. It was last reviewed on 24 August 2021.
A sample of the learning and teaching digital content was last tested on 24 August 2021. The test was carried out by University of Kent.