MyPrint accessibility statement

This accessibility statement applies to the MyPrint ( platform, run by the University of Kent. MyPrint is a third-party system developed by PaperCut. The content on this website is designed for everyone to find, read, and understand. Where we have identified issues with the website’s accessibility or compatibility with assistive technologies they are listed in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use the website and other websites more effectively. 

AbilityNet provide advice on making your device easier to use if you have a disability.

Explore some of our recommendations for tools that can make your online experience better.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made. 

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

We’ve designed our content to be as accessible as possible. If you still experience barriers, you can request alternative formats. For more information please contact us.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the University of Kent’s webmaster to register your difficulty. This helps us improve our systems. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Kent is committed to making its website and associated subdomains accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

The website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find an issue that we have missed please contact us.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Contrast Issues

Some pages contain elements with low contrast between the elements and its background particularly when under focus. This can cause the text to be difficult to read, especially for those with low vision, poor eyesight or colour blindness. 

MyPrint is developed by a third party, PaperCut, with customisation applied locally by the university. Thus some of the issues with the colour contrast may be fixed by Kent, however, some issues may be part of the PaperCut platform that we cannot control (WCAG: 1.4.3).

The website’s language is not specified

The website does not have a language specified. This can cause issues for the accuracy of screen reader applications. (WCAG 3.1.1).

Images without a description 

Some images on our website don't have appropriate alternative text. (WCAG: 1.1.1).

Page structure missing landmarks

Some of the pages have elements which are not contained in appropriate landmarks such as ARIA labels and HTML 5 tags. (WCAG 1.3.1).

Headings are not sequential

Some pages may not contain consistent marked-up headings. The page is missing a top level heading. (WCAG: 1.3.1).

Images with embedded text

Some images contain embedded text. The text content is not available in another format which allows for it to magnified or read aloud by screen reader software.(WCAG: 1.4.9).

Modal does not maintain keyboard focus

Some modal windows do not retain focus. This means that people using keyboard navigation or screen readers can’t navigate the modal. Instead they tab out of the modal and access content on the page behind it (WCAG 2.1.2).

Modal cannot be closed by keyboard

Modal windows cannot be closed with the escape key. (WCAG: 2.1.1).

Focus does not shift to modals

Some of the modals do not have focus shift to them when they are opened. WCAG: (2.4.3).

Mislabelled elements or missing labels

Some of the user interface elements, such as buttons and headings, do not have appropriate labels that define their roles. This includes labels which do not match the purpose and elements which do not have a label. (WCAG: 4.1.2).

Elements cannot be accessed by keyboard

Some of the elements can not be accessed by a keyboard and require users to use a mouse. (WCAG: 2.1.1)

Disproportionate burden

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

Not applicable

Third-Party content

MyPrint is a third-party system developed by PaperCut which means that some aspects of its accessibility are outside of our immediate control.

To help accessibility compliance across the sector, the University of Kent supports searchBOX, a centralised, independent directory of third-party accessibility information. 

SearchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem. 

Users can access third-party accessibility statements using the free searchBOX Finder service. 

The University of Kent encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory.

Preparation of this accessibility statement

This statement was prepared on 28 April 2020. It was last reviewed on 12 April 2022.

This website was last tested on 19 July 2020. The test was carried out by the University of Kent. 

Last updated