Operations Management - BUSN9430

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Module delivery information

Location Term Level1 Credits (ECTS)2 Current Convenor3 2022 to 2023
Autumn Term 7 15 (7.5) Thanos Papadopoulos checkmark-circle


The focus of the module is to look at the importance of customer orientation, its strategic and operational role in gaining competitive advantage together with the interrelationship between operations and marketing. The module will focus on the following key topics:

The management of processes in:

* Services
* Manufacturing

Key processes in operations management, including:

- Fitting operations into the organisation's strategy
- Competing through operations
- New Product and process design and analysis
- Supply network design and performance
- Capacity management
- Quality Improvement towards excellence
- Project management
- Sustainable operations management
- The application of information technology in operations


Contact hours

Contact hours: 36
Private study hours: 114
Total hours: 150

Method of assessment

Main assessment methods
Group presentation, 20 minutes (20%)
Examination, open book, 2 hours (80%)

Re-assessment method:
100% examination

Indicative reading

Nigel Slack, Alistair Brandon-Jones, Robert Johnston (2016). Operations Management (Pearson, 8th Edition)

Greasley, A., (2009/2013). Operations Management 2nd or 3rd Ed., John Wiley and Sons.

Meredith JR. and Shafer, SM., (2009). Operations Management for MBAs (4th Ed), John Wiley and Sons.

Johnston, R. and Clark, G., (2012). Service Operations Management, 4th Ed, FT Prentice Hall.

Nigel Slack, Stuart Chambers, Robert Johnston, Alan Betts, (2012). Operations and process Management: principles and practice for strategic impact. (3rd edition), Prentice Hall.

See the library reading list for this module (Canterbury)

Learning outcomes

On successfully completing the module students will be able to:

- Demonstrate an in-depth understanding of the main issues in the management of operations in local and global context
- Demonstrate a comprehensive understanding of the current roles of operations managers within an international, complex, and constantly changing context
- Apply operations management concepts, techniques and tools successfully.
- Critically identify the links between Operations Management concepts, techniques and tools and the broader issues of innovation, creation and growth of new ventures, and sustainable organisational performance
- Develop a systematic understanding of ethical and responsible approaches to Operations management

The intended generic learning outcomes. On successfully completing the module students will be able to:
- Demonstrate complex problem solving and decision making skills
- Demonstrate comprehensive research and critical thinking skills
- Learn through reflection on practice and experience
- Work and study independently and in groups, and utilise resources effectively
- Demonstrate comprehensive communication and report writing skills


  1. Credit level 7. Undergraduate or postgraduate masters level module.
  2. ECTS credits are recognised throughout the EU and allow you to transfer credit easily from one university to another.
  3. The named convenor is the convenor for the current academic session.
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