Information Services

User feedback mechanisms

IS uses a range of methods to gather user feedback in order to provide responsive and effective services and support.

Informal mechanisms

Staff that work in Information Services who come into contact with customers, both directly or indirectly, take feedback and pass it through their line managers. Feedback can be through direct contact, face-to-face, email, IS paper feedback forms and telephone; it may be indirectly through mailing lists and newsgroups. Customer feedback (formal and informal) is an extremely valuable way of obtaining an on-going measure of users' perceptions of IS services and facilities.


Information Services, University of Kent

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Last Updated: 17/08/2021