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Contact Us
If you have an enquiry please fill out the form below and someone from the finance team will be in touch with you.
Please only use this contact form once to avoid sending multiple emails.
*UPDATED 27 March 2020: COVID-19 – IMPORTANT*
Due to the current unprecedented situation presented by the COVID-19 pandemic, and recent government advice, to protect the wellbeing of students and staff, our physical premises are now closed. As a result, we are now working off-site and are unable to answer phone calls, so we are only dealing with enquiries via email for the foreseeable future. We will continue to be contactable by email during regular working hours from 9am to 5pm, Monday to Friday.
Due to a high volume of enquiries it may take us several working days to respond. We ask that you remain patient with us whilst we deal with your enquiry.
If you are contacting us regarding COVID-19, then please take a look at the University’s page www.kent.ac.uk/coronavirus. We hope this answers any questions you may have.
Enquiries
To help identify you quickly and respond to your query faster it would be helpful if you can include any or all of the below when contacting us:
- Full name
- Student UKC number (8 digit id)
- Date of birth
- UKC email (login) username
Before trying to contact us, please check our FAQs page for the most popular student finance questions and answers?
Alternatively you can contact us by telephone