Student Finance

FAQs

For the most common student finance questions about fees, funding and accommodation costs, please see below.

Tuition fees

When do I pay my tuition fees?

You can pay in full on or before the registration weekend.

Or in two 50% instalments, the first due on or before registration weekend and the second by 1 December that academic year.

For full details visit, https://www.kent.ac.uk/finance-student/student-finance-guide/tuition_fees.html

How do I make payment for my tuition fees?

I am a student in receipt of the Postgraduate Loan (PG Loan), can I pay in line with my loan disbursements?

Yes – if receiving the PG Loan you can pay in 3 equal instalments in line with your loan disbursements.

A payment plan should be set up via our online web payment system https://epay.kent.ac.uk/, please select Postgraduate with SLC Loan from the drop down. When required you will need to select the “instalments” option. Enter the total tuition fee you are liable to pay and the card details you would like the payments to come from.

What is classed as a sponsored student?

A student whose tuition fees are being paid for by a private company or other organisation, (not parents/relatives or Student Finance England).

We will require an original letter from your sponsor/company on headed paper.
The Sponsor Letter should include:

  • The student’s full name
  • The student’s Kent ID number
  • How much the sponsor is funding them by
  • Disclaimer Form (filled out & signed by the student)

Please email the letter through to the Income Office.

What is classed as a privately funded student?

If you are paying your tuition fees yourself or by parent or guardian.

If funded by the Student Loans Company, a Career Development Loan or US Loan this is also classed as privately funded.

I am having financial difficulties paying my tuition fees what should I do?

If you are having financial difficulties it is important to let us know in the Income Office as soon as possible. Failure to pay in the expected payment terms may affect your registration at the University.

You should also contact Kent Advice for assistance with budgeting and to find out if support is available for you, email advice@kent.ac.uk.

I am an undergraduate student funded by The Student Loans Company (SLC), what do I need to do?

If you have applied, and been successful in receiving support, the University will be advised directly by The Student Loans Company. This is provided that you have submitted ALL of the evidence required AND completed the online declaration form (or returned the paper version if applicable).
The tuition fees are paid directly to the University, in instalments. If you have not yet received this formal confirmation please check your online account with SLC, or contact them. 

There is a delay with my Student Loan application, what should I do?

If there is a delay with your Student Loan Application you must let us know in the Income Office as soon as possible to make us aware of any delays in tuition or accommodation payments.

Why do I keep receiving statements which say I owe tuition when I am an undergraduate funded by a Student Loan?

There may be a problem with your student loan, please contact the Income Office so we can advise you.

Where do I find out how much my tuition fees are?

https://www.kent.ac.uk/finance-student/fees/tuition/index.html#!ug – Make sure to select the correct academic year.

Do you offer any discounts?

We offer a 10% Loyalty Discount for returning Alumni or if a student has a Sibling/Parent/Spouse who has studied at Kent.

For the full criteria and the application form please visit, https://www.kent.ac.uk/finance-student/fees/loyaltydiscount.html

Will I receive any surcharges for late payment of tuition fees?

If payment of tuition fees is not received as expected you are at risk of receiving late payment charges. For more information please see our Debt Management Policy.

When will I receive a tuition fee invoice?

Students are normally invoiced for their tuition fees in mid-late September. If you need your tuition fee charge confirmed before this please contact tuitionfeeenquiries@kent.ac.uk, and we can confirm your tuition fees for that academic year.

What happens if I change from Full Time to Part Time?

If you change your mode of study from Full Time to Part Time in the middle of the academic year. You will be charged pro rata for the amount of months studied Full Time at the Full Time tuition fee rate and the remaining amount of months at the Part Time tuition fee rate.

I have been classed as Overseas but wish to appeal this, what should I do?

If you are a new student you will need to contact the admissions team to query this. admissions@kent.ac.uk
If you are a current student already registered you will need to contact the Financial Aid Office. financialaid@kent.ac.uk

How do I cancel my tuition fee payment plan?

If you wish to cancel the 2nd instalment and pay via an alternative method, please contact the Income Office by the last working day before 1 December, to arrange this otherwise your card will be charged.

I wish to withdraw, how will this affect my tuition fee charges?

If you have paid your tuition fees, upon withdrawal, you may be entitled to a refund based on the following rules of withdrawal.

For undergraduate students funded by the Student Loans Company:
The Student Loans Company has three trigger points (at the start of each term) which determine whether fees will be paid. If you are in attendance on any of these trigger dates your fees will be paid to us in full for that particular term.

For all other students:
Fees will be reduced on the number of months completed, pro-rated against the total months allocated to the year.
Tuition Fee Refund Information
You can also contact tuitionfeeenquiries@kent.ac.uk for further confirmation of your tuition fee adjustment.

Where do I pay my international deposit?

You should pay your international deposit on the online store.

If unable to use a credit or debit card on the online store you can also pay this to us as a bank transfer.  The university’s bank details can be found on our making payments page.

Accommodation fees

How do I pay?

The fastest and most convenient method of payment is online at https://epay.kent.ac.uk/epay/
For details of other payment methods accepted by the University, visit our Making Payments page.
Students living in Liberty Quays accommodation should contact Liberty Living directly.

Can I pay my accommodation in instalments?

Payment is due at the start of each term/quarter (depending upon whether you are an undergraduate or postgraduate student). This information and the amounts payable are detailed in the online room agreement that you have signed up to with the Accommodation Office.
You will not be invoiced for accommodation. Your room agreement acts as the invoice.
Undergraduate students in self-catering accommodation need to pay within the first two weeks of term, although the licence will have the first date of the period.
Postgraduate students need to pay in the first two weeks of the quarter.

Can I pay my accommodation at any other times?

No. If you feel that you have special circumstances (i.e. receiving a stipend from your sponsor/research studentship) you must have any special arrangements authorised by Accommodation Account Controller in the Income Office. Contact via accomfinance@kent.ac.uk.

Can I pay my accommodation fees at registration?

Yes. There will be staff located in the Main Sports Hall at the Sports Centre during Registration Weekend to take card payments. Alternatively, to avoid the queues, you can pay online at https://epay.kent.ac.uk/epay/

Will I be charged late payment fees if I don't pay?

If payment for the accommodation fees is not received during the first two weeks of the term/quarter, you will receive a series of reminder letters and incur a late payment charge of 1.5% of any outstanding balance. You may also be visited at your accommodation to discuss non-payment.

What do I do if I cannot afford to pay my accommodation?

Please email accomfinance@kent.ac.uk with details as to why you cannot pay on time and when you would be able to pay.
You should also contact Kent Advice for assistance with budgeting and to find out if support is available for you, email advice@kent.ac.uk.

What do I do if I am paying my accommodation with my maintenance loan from the Student Loans Company?

Accommodation fees can be funded through a student Maintenance Loan/Grant, but this is paid directly to your bank account, and then you are to arrange the accommodation payment to the University. This can be done online at https://epay.kent.ac.uk/epay/

If you have not had formal confirmation of your funding and/or your funding is going to be delayed, you should contact the Financial Aid Office for advice, and also inform the Income Office.

Does the University accept payment for Liberty Quays accommodation at Medway?

The University cannot accept payment for Liberty Quays accommodation at Medway as this is owned and managed by Liberty Living. Payment must be paid directly to Liberty Living. Any payments received for Liberty Living will be returned directly to the sender by the same method that payment was made.

Miscellaneous fees

What is a miscellaneous fee?

This can be a library fine, master’s fine or an emergency loan.

These can be paid for on https://epay.kent.ac.uk/epay/.

General Enquiries

How do I update my card details on my current instalment plan?

You can update your card details on your current instalment plan by following this link.

What cards do you accept for payment?

We accept Visa & MasterCard.

Unfortunately we do not accept American Express.

What is the University’s Debt Management Policy?

I wish to make a complaint, who do I contact?

If you wish to make a complaint there is a Student Complaints procedure to follow.

Can I or my parents send money to the university for my upkeep and can it be transferred to my UK bank account?

The University does not act as a bank.  Any overpayments made can only be returned to the bank account from which the payment was originally made.

Where do I find the university’s bank details?

Can I pay by cash or cheque?

No, the university does not accept payment in cash or by cheque.

 

 

We hope that you will have found all the information you need, here and on the rest of our website, however, if you are still having problems finding an answer, don't hesitate to get in touch.

Finance Department, The Registry, University of Kent, Canterbury, Kent, CT2 7NZ

Contact us - Students | Staff | External, or Fax: +44(0)1227 827024

Last Updated: 14/07/2020