Estates Department Core Values

Over the past few months staff have attended consultation sessions on the Estates Departments values - what should they be and what behaviours support them?

At the end of the consultation the following Departmental Values were agreed.

Customer Focused - We will put our customers first and deliver the best empathetic service we can with the resources we have available.

Honest - We will be honest with our staff and customers.

Ownership - We will take responsibility for our actions and behaviour and will not evade responsibility or pass it to someone else.

Inclusive - We will not exclude individuals from using our services or tolerate any discrimination in the workplace.

Competent - We will be professional, skilful, assured and polite in all our interactions.

Empowered - We feel empowered and have the confidence to solve problems, make decisions and take responsibility for our work.

Values govern the way that we interact with each other on a daily basis and recent research has demonstrated that values-driven organisations are the most successful. Members of the Estates Department are encouraged to adopt the spirit of our core values into your working life.

View our definitions and behaviours.


Striving to be the provider of

The Estates Department- © University of Kent

The University of Kent, Canterbury, Kent, CT2 7NN, T: +44 (0)1227 764000

Last Updated: 22/08/2017