6 March 2020
No award was made this month.
6 November 2020
Ben Casey and Charlie Champion (Maintenance) – (Charlie has since left the University his award will be posted out) The nomination was received from Phil Whittall, Head of Maintenance, for the repairs carried out to the blocked WC's in Cornwallis East. Crispin Woolnough, building supervisor commended both for their tireless, methodical approach to the problem and for remaining professional in an unpleasant environment. Ben Hadlow and Calvin Froud (Logistics) The nomination was rec...
3 February 2020
Charlotte Ifill, Assistant Estates Project Manager The nomination was received from Jon King in the Kent Law School. Jon expressed his gratitude for the efforts made by Charlotte during the refurbishment of the Post Graduate space, Charlotte was efficient, professional and her actions generated customer confidence during the whole process. In awarding the Customer Services Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.
17 January 2020
Neil Hopkins, Graphics Assistant, Design and Print Centre The nomination was received from Rob Twyman in Central HR and supported by Ian White, Production Supervisor. During the production of the materials for the PensionPlus communications the information in the documents was constantly changing due to the number of stakeholders involved. Neil was recognised as being courteous and patient and incredibly prompt when responding to queries.
11 November 2019
No nominations were received in the Customer Service category for November 2019.
25 October 2019
Charlie Champion, Maintenance The nomination was received from Sarah Cooke, Head of Customer Services and Engagement. Sarah recognised Charlie's customer service commitment whilst assisting the Design and Print Centre to deliver an essential print order to the Registry. Without Charlie's effort, the deadline would have been missed.
24 September 2019
Kevin Arrowsmith, Campus Security The Nomination was received from Laura MaClean in Kent Hospitality for the assistance provided on Saturday 29 July whilst assisting the Turing College casual Receptionist to check in a high volume of B&B guests. This enabled the guests to receive a good standard of customer service in what were very challenging conditions. In awarding the Customer Services Award the Senior Management Team, acknowledge the impact made to both the Estates Department ...
21 August 2019
Martin Jones, Head of Technical Services, Jason Wheeler and John Champkin, Maintenance. The nomination was received from Gill Woodhams, Assistant Director of Planning and Administration, IS, following a flood in Templeman Library in July. Gill recognised the support and expertise provided during the incident thus reducing the damage to the extensive archive collection within the Library. In awarding the Customer Service Award the Senior Management Team, acknowledge the impact made to bo...
26 July 2019
Steven Blay and Matthew Cheney, Technical Services The nomination was received from David Haigh, Operations Director, Gulbenkian for the Asbestos removal project in the theatre. David acknowledges their professionalism, communication skills and the experience brought to the project. Steve and Matt were unwavering in their approach to deliver this project in time and with minimal disruption. In awarding the Customer Services Award the Senior Management Team, acknowledge the impact made t...
17 June 2019
Lesley Farr, Graphic Design Supervisor, Design and Print Centre. The nomination was received from Professor Toni Williams, Kent Law School as a result of Lesley's expertise and diligence when producing the Law School 50th year commemorative book. Toni recognised Lesley's dedication and attention to detail, enabling the Law School to produce a high quality publication in a very short time frame. All done with a sense of collaboration and good humour. In awarding the Cust...
10 May 2019
Ian White, Production Supervisor, Design and Print Centre. The nomination was received from Karen Holman and Paul Jameson, Finance Division. Karen and Paul have shown appreciation for Ian's excellent communication skills and efficiency, which enabled communication to 8000 under graduates being completed within a very tight deadline. Ian provided an outstanding customer service to both staff and indirectly to students. In awarding the Customer Services Award the Senior Management Team, ac...
12 April 2019
Estates Customer Services Team (Beverley Braiden, Angela Durling, Axel Kemp and Rebecca Medlock). The nomination was received from Paula Ellis in the Department of Anthropology. Paula acknowledges the positive, friendly attitude of the whole team. They always understand and the regular updates are very much appreciated. As a team they always go above and beyond the call of duty. In awarding the Customer Services Award the Senior Management Team, acknowledge the impact made t...
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