February 2019
19 February 2019
Wayne and Jason Wheeler, Maintenance Section.
The nomination was received from Becky Verlin, Kent Hospitality, for the service provided during a recent boiler breakdown at Thornden Court. Wayne and Jason took ownership of the task, through to completion thus reducing further disruption to the occupants. Becky, commended their communication skills and for providing an excellent customer service in a challenging environment.
In awarding the Customer Services Award the Senior Management Team, acknowledge the impact made to both the Estates Department and the University.