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IT service alerts

Up-to-the-minute system announcements about University IT services.


Journal related issues

CAMBRIDGE JOURNALS online resource - if using Internet Explorer in 'Compatibility Mode', we recommend either turning 'Compatibility Mode' off or using an alternative browser such as Google Chrome or Firefox.

JOURNAL SEARCH - Titles listed as available via Westlaw International are not currently accessible from Journal Search. To access the journal please go to Westlaw UK click on Services at the top of the screen and select Westlaw International and search for the journal.


Wednesday 3rd September 2014 - Planned Maintenance

09:00-10:00 KENT Innovation Centre NETWORK and PHONES will be unavailable 09:00-09:30 and at risk of interruption until 10:00 due to network maintenance.


Thursday 4th September 2014 - Planned Maintenance

08:00-10:00 KENT (and Kent hosted) WEB SITEs - there may be an interruption of a few seconds for some people due to maintenance.


Tuesday 9th September 2014 - Planned Maintenance

08:00-10:00 LOW RISK of interruption to logging in to some systems due to maintenance (LDAP) - no interruption expected.


Wednesday 10th September 2014 - Planned Maintenance

08:30-09:30 Logging on to some Kent online services may be very briefly interrupted due to system work on Single Sign-on, however if youy retry it should work ok.


Saturday 13th September 2014 - Planned Maintenance

08:00-15:00 SDS (Student Data System) unavailable due to the annual Postgraduates and UG resitters rollover.


Sunday 14th September 2014 - Planned Maintenance

08:00-12:00 DARWIN POWER - There will be a total power shutdown by Estates on Sunday 14th September 2014 from 08:00 - 12:00 which will affect Darwin College, all Darwin houses and The Missing Link.


Tuesday 16th September 2014 - Planned Maintenance

08:00-09:00 GROMIT (Registry File Share) will be completely unavailable for most of this period. Please make sure you make local copies of any files you'll need on this date before hand.


Thursday 2nd October 2014 - Planned Maintenance

05:00-09:00 MOODLE ARCHIVE will be slow or unavailable at times due to a data purge.


WEB OF SCIENCE & WEB OF KNOWLEDGE

Web of Science & Web of Knowledge both have a problem currently, that makes it crash in Internet Explorer when used on campus PCs. Student PCs on campus will be updated to Internet Explorer 11 (with compatilibility mode off) by the start of academic year 2014/15 which will fix the issue for those PCs. For PCs with older versions on Internet Explorer the following is a work-round:

Turning off compatibility mode in Internet Explorer (this may break other sites, but the risk is low) as follows fixes the issue, and we are working on a long term solution:

Tools > Compatibility view settings > untick the box that says "Display intranet sites in Compatibility View" > apply changes

http://blogs.kent.ac.uk/isnews/internet-explorer-web-science/


A copy of this, and further information including Help and Contacts is at: http://www.kent.ac.uk/itservices/ For regular updates and advice please follow us on Twitter @UKCLibraryIT or @unikentmobile Facebook: Your Templeman Library http://www.facebook.com/yourtemplemanlibrary ; Mobile: http://facebook.com/unikentmobile