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IT service alerts

Up-to-the-minute system announcements about University IT services.


Service Interruptions

DAWSONERA - there may be intermittent problems accessing resources whilst the service provider Dawson works to improve resilience. They say: To keep updated with all the latest dawsonera news, follow us on Twitter @dawsonera.


Friday 31 October 2014 - Planned Maintenance

08.00-17.00 HR (PSE ENTERPRISE) and Payroll systems will be unavailable while they are upgraded.


Tuesday 4 November 2014 - Planned Maintenance

08.00-09.00 MOODLE will be interrupted for about 5 minutes due to maintenance.

08.00-10.00 EDUROAM Wireless may experience a couple of interruptions to service of approx 10 minutes each due to maintenance.

08.00-08.30 Anthropology server will be unavailable for about 15 minutes due to maintenance.

08.00-10.00 LYNC will be unavailable for about half an hour during this period due to maintenance.

08.00-09.00 PRINTING and PAPERCUT will be interrupted for about 15 minutes due to maintenance.


Thursday 6 November 2014 - Planned Maintenance

08.00-09.00 KAR (Kent Academic Repository) will be unavailable due to maintenance.

08.00-10.00 KENT NEWS (http://news.kent.ac.uk) will be unavailable for less than 5 minutes due to maintenance.


MOODLE ARCHIVE (http://moodle-archive.kent.ac.uk) is currently unavailable from off campus. Please use the VPN (http://www.kent.ac.uk/itservices/home/vpn/) service if you need to access the archive when not using an internet connection based on campus.


WEB OF SCIENCE & WEB OF KNOWLEDGE

Web of Science & Web of Knowledge both have a problem currently, that makes it crash in Internet Explorer when used on campus PCs. Student PCs on campus will be updated to Internet Explorer 11 (with compatilibility mode off) by the start of academic year 2014/15 which will fix the issue for those PCs. For PCs with older versions on Internet Explorer the following is a work-round:

Turning off compatibility mode in Internet Explorer (this may break other sites, but the risk is low) as follows fixes the issue, and we are working on a long term solution:

Tools > Compatibility view settings > untick the box that says "Display intranet sites in Compatibility View" > apply changes

http://blogs.kent.ac.uk/isnews/internet-explorer-web-science/


A copy of this, and further information including Help and Contacts is at: http://www.kent.ac.uk/itservices/ For regular updates and advice please follow us on Twitter @UKCLibraryIT or @unikentmobile Facebook: Your Templeman Library http://www.facebook.com/yourtemplemanlibrary ; Mobile: http://facebook.com/unikentmobile