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IT service alerts

Up-to-the-minute system announcements about University IT services.


Journal related issues

CAMBRIDGE JOURNALS online resource - if using Internet Explorer in 'Compatibility Mode', we recommend either turning 'Compatibility Mode' off or using an alternative browser such as Google Chrome or Firefox.

JOURNAL SEARCH - Titles listed as available via Westlaw International are not currently accessible from Journal Search. To access the journal please go to Westlaw UK click on Services at the top of the screen and select Westlaw International and search for the journal.


Thursday 28th August 2014 - Planned Maintenance

07:30-09:00 STUDENT DATA SYSTEM will be unavailable due to urgent system work. It may be back soon after 08:00, but could be off until 09:00.


Monday 1st September 2014 - Planned Maintenance

08:00-10:00 PRINTING, photo-copying in the Templeman Library and some Departments, scanning on some MFDs, and print credit purchases will be briefly unavailable at times, due to maintenance to our print service Papercut.


Tuesday 2nd September 2014 - Planned Maintenance

08:30-09:30 RUTHERFORD NETWORK - interruptions of 5-10 minutes in parts of Rutherford due to electrical testing.

08:00-10:00 KENT WEB SITE SEARCH will be interrupted for a period during this slot due to maintenance on our Google Search Appliance (search.kent.ac.uk)

10:00-12:00 50th ANNIVERSARY WEB SITE http://www.kent.ac.uk/planningfor50/ will be briefly interrupted due to updates.

06:00-09:00 MOODLE ARCHIVE will be unavailable due to system work.


Saturday 13th September 2014 - Planned Maintenance

08:00-15:00 SDS (Student Data System) unavailable due to the annual Postgraduates and UG resitters rollover.


Sunday 14th September 2014 - Planned Maintenance

08:00-12:00 DARWIN POWER - There will be a total power shutdown by Estates on Sunday 14th September 2014 from 08:00 - 12:00 which will affect Darwin College, all Darwin houses and The Missing Link.


Tuesday 16th September 2014 - Planned Maintenance

08:00-09:00 GROMIT (Registry File Share) will be completely unavailable for most of this period. Please make sure you make local copies of any files you'll need on this date before hand.


Thursday 2nd October 2014 - Planned Maintenance

05:00-09:00 MOODLE ARCHIVE will be slow or unavailable at times due to a data purge.


WEB OF SCIENCE & WEB OF KNOWLEDGE

Web of Science & Web of Knowledge both have a problem currently, that makes it crash in Internet Explorer when used on campus PCs. Student PCs on campus will be updated to Internet Explorer 11 (with compatilibility mode off) by the start of academic year 2014/15 which will fix the issue for those PCs. For PCs with older versions on Internet Explorer the following is a work-round:

Turning off compatibility mode in Internet Explorer (this may break other sites, but the risk is low) as follows fixes the issue, and we are working on a long term solution:

Tools > Compatibility view settings > untick the box that says "Display intranet sites in Compatibility View" > apply changes

http://blogs.kent.ac.uk/isnews/internet-explorer-web-science/


A copy of this, and further information including Help and Contacts is at: http://www.kent.ac.uk/itservices/ For regular updates and advice please follow us on Twitter @UKCLibraryIT or @unikentmobile Facebook: Your Templeman Library http://www.facebook.com/yourtemplemanlibrary ; Mobile: http://facebook.com/unikentmobile