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IT service alerts

Up-to-the-minute system announcements about University IT services.

Service Interruptions

DAWSONERA - there may be intermittent problems accessing resources whilst the service provider Dawson works to improve resilience. They say: To keep updated with all the latest dawsonera news, follow us on Twitter @dawsonera.

Thursday 23 October 2014 - Planned Maintenance

08.00-10.00 KENT NEWS ( will be unavailable for less than 5 minutes due to maintenance.

08.00-09.00 MEDWAY Building - Ground floor NETWORK will be interrupted for about 10 minutes due to electrical testing.

08:00-09.00 Some online LIBRARY services may be briefly interrupted (for about a minute) due to maintenance on EzProxy.

08:00-08:30 SMSAS staff web pages may be briefly interrupted due to maintenance.

07.00-09.00 BRITISH CARTOON ARCHIVE - will be interrupted for the first half hour then intermittently, due to maintenance.

Thursday 6 November 2014 - Planned Maintenance

08.00-10.00 KENT NEWS ( will be unavailable for less than 5 minutes due to maintenance.

Journal related issues

CAMBRIDGE JOURNALS online resource - if using Internet Explorer in 'Compatibility Mode', we recommend either turning 'Compatibility Mode' off or using an alternative browser such as Google Chrome or Firefox.

MOODLE ARCHIVE ( is currently unavailable from off campus. Please use the VPN ( service if you need to access the archive when not using an internet connection based on campus.


Web of Science & Web of Knowledge both have a problem currently, that makes it crash in Internet Explorer when used on campus PCs. Student PCs on campus will be updated to Internet Explorer 11 (with compatilibility mode off) by the start of academic year 2014/15 which will fix the issue for those PCs. For PCs with older versions on Internet Explorer the following is a work-round:

Turning off compatibility mode in Internet Explorer (this may break other sites, but the risk is low) as follows fixes the issue, and we are working on a long term solution:

Tools > Compatibility view settings > untick the box that says "Display intranet sites in Compatibility View" > apply changes

A copy of this, and further information including Help and Contacts is at: For regular updates and advice please follow us on Twitter @UKCLibraryIT or @unikentmobile Facebook: Your Templeman Library ; Mobile: