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IT service alerts

Up-to-the-minute system announcements about University IT services.


Wednesday 1st Octover 2014 - Service Interruptions

15.30 DAWSONERA - intermittent downloading problems remain for Dawsonera E-Books. The service provider Dawson, is looking into it.


Thursday 2 October 2014 - Planned Maintenance

08.00-09.00 KentPlayer will be unavailable for a short period due to urgent maintenance

08.00-09.00 CONNECTMAIL (Staff and PGR Email) will be interrupted for a short period due to maintenance.

05.00-09.00 MOODLE ARCHIVE will be slow or unavailable at times due to a data purge.

08.00-08.30 ADMISSIONS (SITS, Evision) - sessions may be interrupted due to maintenance. If this happens it should be possible to start a new session straight away.


Friday 3 October 2014 - Planned Maintenance

07.00-09.00 FOOTPRINTS (https://support.kent.ac.uk) will be unavailable due to maintenance.


Tuesday 7 October 2014 - Planned Maintenance

08.30-09.30 NETWORK in Research and Development Building and Wireless in Sports Centre will be interrupted for 10-14

08.00-10.00 STUDENT FORGOTTEN PASSWORD, and CLAIM IT ACCOUNT SERVICES, will be unavailable for about 10 minutes during this time.


Thursday 9 October 2014 - Planned Maintenance

08.00-09.00 SEARCHing (http://search.kent.ac.uk) the KENT WEB Site will be interrupted intermittently due to essential maintenance.


Tuesday 14 October 2014 - Planned Maintenance

08.00-09.30 GOESend large file exchange service https://send.goetec.ac.uk will be unavailable due to maintenance.


Journal related issues

CAMBRIDGE JOURNALS online resource - if using Internet Explorer in 'Compatibility Mode', we recommend either turning 'Compatibility Mode' off or using an alternative browser such as Google Chrome or Firefox.


MOODLE ARCHIVE (http://moodle-archive.kent.ac.uk) is currently unavailable from off campus. Please use the VPN (http://www.kent.ac.uk/itservices/home/vpn/) service if you need to access the archive when not using an internet connection based on campus.


WEB OF SCIENCE & WEB OF KNOWLEDGE

Web of Science & Web of Knowledge both have a problem currently, that makes it crash in Internet Explorer when used on campus PCs. Student PCs on campus will be updated to Internet Explorer 11 (with compatilibility mode off) by the start of academic year 2014/15 which will fix the issue for those PCs. For PCs with older versions on Internet Explorer the following is a work-round:

Turning off compatibility mode in Internet Explorer (this may break other sites, but the risk is low) as follows fixes the issue, and we are working on a long term solution:

Tools > Compatibility view settings > untick the box that says "Display intranet sites in Compatibility View" > apply changes

http://blogs.kent.ac.uk/isnews/internet-explorer-web-science/


A copy of this, and further information including Help and Contacts is at: http://www.kent.ac.uk/itservices/ For regular updates and advice please follow us on Twitter @UKCLibraryIT or @unikentmobile Facebook: Your Templeman Library http://www.facebook.com/yourtemplemanlibrary ; Mobile: http://facebook.com/unikentmobile