Student Support & Wellbeing

Information for external NMH providers

Access for note taking/support worker support:
Access to classrooms and other University locations will be dependent on the campus where you are supporting students. At all campuses you will need to arrange to meet with your student prior to the start of the session at an agreed location.

1-1 bookable confidential space:
External providers need to liaise with their students in order for their students to book 1-1 rooms on campus. Providers can hire a room on campus; costs and information available from conferences@kent.ac.uk (Canterbury) or medwaycentraladmin@kent.ac.uk (Medway). Alternatively, at Canterbury, the Canterbury Innovation Centre has bookable rooms, more information at http://www.canterburyinnovationcentre.co.uk/.

Parking:
Canterbury – Pay & Display visitor parking available on campus (https://www.kent.ac.uk/locations/canterbury/visitor-parking-map.pdf
Medway, including Dockyard – contact Medway Parking team for information (medwaycampusparking@kent.ac.uk)  

Feedback from provider:
To be sent via e-mail on a termly basis to HeadofSSW@kent.ac.uk

Student Complaints Procedure:
University of Kent Student Complaints Procedure

Lone Working Policy:
University of Kent Lone Working Policy

Data protection:
University of Kent Data Protection Policy


Health & Safety:

  • You are required to inform us via HeadofSSW@kent.ac.uk of your intention to be on campus providing support.
  • Ensure you have visible formal ID at all times when on campus.
  • Make yourself known to relevant lecturers, if providing classroom based support.
  • Familiarise yourself with fire procedures for the building (as displayed on building fire notices).
  • In the event of a fire alarm activation you must leave the building as directed.
  • In the event of an accident or emergency report immediately to campus Security / Reception staff).
  • Cooperate as necessary with University staff and follow all instructions given.
  • Respect all safety signage and follow relevant procedures and direction given.
  • If in doubt or you have any queries speak with Campus Security / Reception.
  • Only enter areas that you are required to as part of your support work. Do not enter any workshops, laboratories or other similar hazardous areas unless specifically authorised by University staff and then only when supervision is in place and the appropriate safety clothing/equipment is being worn.
  • Beware of traffic and other moving vehicles and always use the designated walkways, paths and crossing areas.
  • Providers should add the following contact numbers to their phone contacts in case required:
    • Campus Security: 01227 823300 (3300 internal line)
    • Emergencies: 01227 823333 (3333 internal line)

     

External Providers:
External providers must adhere to all QAF business processes and have in place the following policies/training and all other identified within the NMH registration process:

  • Booking confirmation system – To be agreed between provider & student.
  • Cancellation procedure – To be agreed between provider & student.
  • Timesheet/ confirmation/ absence process – To be agreed between provider & student.
  • Complaints Procedure – Internal process of provider should be available to student and HEI.
  • Lone Working Policy – Internal process of provider should be available to student and HEI.
  • Health & Safety – Internal process of provider should be available to student and HEI.
  • Confidentiality – Internal process of provider should be available to student and HEI.
  • Risk awareness – Internal process of provider should be available to student and HEI.
  • Data protection – The provider must be registered under and adhere to the Data Protection Act.
  • Insurance/ Register of Interests/ Staff training/ Queries – Must be in place and kept up to date by provider.

 

Student Support - © University of Kent

The University of Kent, Canterbury, Kent, CT2 7NZ, T: +44 (0)1227 823158, (0)1634 888969

Last Updated: 15/09/2017