Frequently asked questions
BRP Error/ Lost BRP
What is a BRP error?
You can report problems with your BRP online, for example:
- there’s a mistake on it, for example your name, gender or date of birth is wrong
- the length of leave granted is incorrect*
- if your conditions of stay are incorrect, eg working hours*
- your BRP was damaged when it arrived
If you are not sure, please contact our team at firstname.lastname@example.org
*If you applied for your visa from inside the UK, you can ask for an administrative review.
I have reported the error - what happens next?
The Home Office will email you within 5 working days to tell you what to do next. It’ll take longer if you don’t give an email address.
You should let our team know that you have reported the error by emailing email@example.com. Once you receive your replacement BRP you should present it to the Registry student reception as soon as possible.
Lost or Stolen BRP
You can report your biometric residence permit (BRP) lost or stolen from inside or outside the UK. You can only order a replacement from inside the UK.
The Home Office will contact you within 1 working day of reporting it.
For more information on how to report your lost/stolen BRP and to apply for a replacement please see here.