Summer student support

Together with Kent Union and GK Unions, our professional student support teams will continue to be available throughout the summer to give you advice on finance, studies, wellbeing and careers.

Academic Support and Wellbeing

We encourage you to look after your wellbeing during this period so you are encouraged to access any of the self-help resources which are listed on our webpages. 

The Student Learning Advisory Service (SLAS) and Student Support and Wellbeing staff in Canterbury and Medway are operating remotely to support all students through the Summer. Whether you were previously accessing support or not, you are welcome to get in touch with us now.


How SLAS can help this summer:

  • If you need to prepare for an online exam
    • SLAS can help you develop your revision and exam skills
    • SLAS can help you prepare for written exam assignments
  • If you need to submit further coursework 
    • SLAS can help you understand the instructions 
    • SLAS can help you develop your research and writing skills  
  • If you need help with maths, financial maths or stats
    • SLAS can help you develop your understanding

Click here to book an online tutorial with a learning advisor or a maths/ stats tutor 

Click here to access study guides 

Email for any other academic or exam skills related queries.

Student Support and Wellbeing

If you want to speak to someone about your mental health you can email Student Support and Wellbeing at to arrange phone or online support.

They can support students with a Specific Learning Difficulty (SpLD) such as dyslexia and discuss academic adjustments for people with disabilities or chronic conditions. They also support autistic students and anyone experiencing distress arising from psychological, emotional or mental health issues. If you previously had support from a mentor or tutor, they will be in touch with you to arrange virtual meetings.

Useful contact telephone numbers:

Student Support and Wellbeing - Canterbury campus
T: 01227 823158

Student Support and Wellbeing - Medway campus
T: 01634 888969  

In addition, information is available about how to access emergency wellbeing support and all students have access to free, online mental health support via Big White Wall, which is available 24/7. Keeping in contact with fellow students whilst you are studying remotely is also recommended as part of supporting each other through this period.

The Careers and Employability Service

The Careers and Employability Service are working remotely and staff are happy to help you with the following:

  • Careers Advice
  • Reviewing your CV
  • Reading though application forms
  • Reviewing cover letters
  • Providing feedback on LinkedIn profiles
  • Reading through personal statements
  • Providing advice on job hunting
  • Mock interviews

You can book an appointment either by emailing or by logging onto Target Connect.

Kent Union

The Kent Union Advice Centre are available remotely during its usual hours (10:00–16:00).

Their Advice team can help with the following:

  • Financial issues – they can help you access Hardship funds that are available, as well as offer advice and support
  • Academic support – if you have worries or concerns over your academic work, assessments, exams etc.
  • Visa and other advice for international students – we know this is likely to be a very worrying time and the Advice Centre can ensure you have the right information and access to what you need.
  • Housing advice – we have provided some Housing related FAQs here.

They are still running various Health & Wellbeing activities. 

  • Foodbank & Freecycle
  • Student Advice Centre 
  • They can help with all things from exams, housing, hardship etc.
  • Home Stamp

Destress Campaign 

This is a hub for the advice, support and activities that are available over the next few weeks. From simple revision tips to giant games, they are here to help you get through this time and do your best. 

Check out the Kent Union webpage for other ways they can support you.  

You can contact them by phone (01227 827724) or by email at

GK Unions Advice Service

They are here to provide free, confidential and impartial advice to all University of Kent students studying at the Medway Campus.  Their aim is to empower and provide you with quality advice so that you can make an informed decision.  They are independent from the university and are your Student Union presence on the Medway Campus.

Advice is offered on a range of topics, including academic, finance, student funding, housing, and immigration. So whether you want advice on appealing an academic decision you have received, need help with your 2020/21 Student Finance application or have financial concerns, have landlord issues or need guidance on finding accommodation for 2020/21, or have a question on your Tier 4 visa we are here to help.

To access their resources you can:

·         View their webpage

 If you need Advice direct via an Adviser you can:

·         Complete their Contact Form  or

·         Email them via

IT and Library Services

IT & Library staff are available to help you take your exams and work from home. We can help you find and access study resources, set up software, connect to the VPN, use Moodle for your exams and more.

Find ebooks, ejournals, online articles and much more on LibrarySearch Digital

Templeman Library is reopening with a limited service on Wednesday 15 July. There will be a limit on the number of people allowed in the building and you will need to follow a one-way route to ensure social distancing. The Library will be open Monday to Friday 9.00-17.00, via Main Entrance and Library Road Entrance only. Don’t forget your KentOne card to gain access.

Drill Hall Library is now open for a "Click & Collect" service, or if you wish to return any books. The "Click & Collect" service is available Monday to Friday: 11am-3pm. You can find more information here

A limited ‘Click and Collect’ book borrowing service will be available for items not available in a digital format.

To use a study space (with or without a student PC), collect a ‘clean me’ sign from the Welcome Hall to place on the desk you’re using. This lets us know that the space needs cleaning and tells others not to use it before it’s been cleaned. You’ll be able to use a recently cleaned study space and PC.

Printers are available in all open study spaces. You will be asked to use a wipe to clean the touchpad before use.

See more information about reopening of Templeman Library for details on safety measures in place and which services are available. These services will be regularly reviewed and are subject to change. 

There is also a curated selection on online articles and resources to help you relax and unwind your mind

Find out how to contact  IT and Library Services.

Medical Advice

The  Public Health England and the NHS have up to date and useful information in terms of protecting yourself and others from Coronavirus. This includes following the social distancing measures.

If you are studying online in another country, please refer to the public health advice supplied by the government of that country.

University Medical Centre

This is an NHS general practice based on the University of Kent Canterbury campus – please have a look for online support.

DMC Sunlight Surgery

This is the Medway NHS practice many students are registered with – please have a look for online support.

Chaplaincy Team

Members of the Multifaith Chaplaincy Team are able to respond to questions, enquiries and offer appropriate support via phone or email. It may also be possible to link students to systems of support being offered locally by the various faith communities. You can head to their website for the contact details.

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