Please see FAQs and advice relating to specific coronavirus accommodation queries. This includes information concerning 2020-21 accommodation, returning to campus for the Spring 2021 term and international self-isolation accommodation.

We are updating these pages on a regular basis. Please note the advice on this page may change, particularly if there are changes to the law.

We have also produced an Accommodation Coronavirus policy for students living on the Canterbury campus from September 2020. 

Rent - In light of the third lockdown period announced in January 2021, we are introducing a rent reduction scheme for all students with contracts for accommodation on the Canterbury campus who are unable to return due to the Government lockdown restrictions. Find out more about the scheme and how to apply.

2020-21 accommodation

Yes. University accommodation both on the Canterbury campus and at Pier Quays in Medway is open and did so from September 2020.

UPDATED 6 January: New government guidelines for the current national lockdown.

During this time you must not meet indoors with family or friends who are not part of your household - this means the people you live with. You are therefore not permitted to have any visitors to your student residence.

We appreciate this is difficult. Please remember you may exercise with your household or one other person once per day in an outside public place whilst maintaining social distancing as long as you do not need to travel to get there. 

It is your responsibility (along with your housemates) to keep your accommodation clean. However we have a Housekeeping Team in every college who will help support you with advice as well as provide a deep clean once in the Autumn and Spring terms. To help you keep your accommodation clean we provide all Canterbury campus accommodation with cleaning equipment including InnuScience cleaning products and microfibre cloths. 

See more information and advice on housekeeping from our team.

Yes our College Receptions are currently open on a reduced hours rota -updated opening hours are available online.

UPDATED 6 JANUARY: Whilst our Accommodation Office in Tanglewood is currently closed our team are still available to contact via telephone or email during our regular office hours and are working hard to respond to all enquiries.

UPDATED 6 January: New government guidelines for the current national lockdown.

During this time you must not meet indoors with family or friends who are not part of your household - this means the people you live with. You are therefore not permitted to have any visitors to your student residence.

We appreciate this is difficult. Please remember you may exercise with your household or one other person once per day in an outside public place whilst maintaining social distancing as long as you do not need to travel to get there. 

UPDATED 6 January: New government guidelines for the current national lockdown.

No - during this time you must not meet indoors with family or friends who are not part of your household - this means the people you live with. You are therefore not permitted to have any visitors for a party.

We appreciate this is difficult. Please remember you may exercise with your household or one other person once per day in an outside public place whilst maintaining social distancing as long as you do not need to travel to get there.

Yes, you can still report a defect in your room in the normal way via Estate's online defect reporting system.

The only difference is that you may be asked to leave your accommodation while the fault is being assessed/repair work is carried out by the appropriate university department e.g. Housekeeping Handyperson or Estates personnel to allow for social distancing. 

Find out how to report a fault on our living on campus page.

Updated 14 December: If you live with someone who has suspected Covid-19 symptoms, it is important that you and all other members of your household stay at home and do not leave the house for 10 days, unless they test negative for Covid-19. The 10 day period should begin when your housemate first exhibited symptoms.

You should all follow the procedure for students who are symptomatic or have been advised to self-isolate.

If any member of your household has been advised to self-isolate by a contact tracer from NHS Test & Trace, the other members of the household are not required to self-isolate.

We are working closely with local partners, including the Police and local councils, who are responsible for managing the community’s adherence to Government guidelines concerning Coronavirus, as well as the University College Life team. We have developed a COVID-19 Code of Conduct for Students and Staff, which outlines the expected behaviours both on and off campus. Behaviour that significantly/ deliberately breaks the COVID-19 guidelines, on or off campus, will be considered under the University’s disciplinary regulations.    

UPDATED 11/1/21: If you cannot return to your campus accommodation due to the Government lockdown restrictions we have set up a rent reduction scheme you can apply for.

This must be done via the online form emailed to you by the Accommodation Team on Monday 11 January and completed before Sunday 24 January 2021. 

If after completing the form your situation changes and you need to return to campus before restrictions are lifted please email accomm@kent.ac.uk to notify us.

In order to allow time for the application process and for us to apply the reduction, we will also be delaying this term’s rent payment date until Monday 1 March 2021. Please be advised that this will also be applied to any existing instalment plans due on Monday 18 January 2021. A revised statement will be sent to you during the week beginning Monday 22 February 2021 to confirm the new amount.  

Self-isolation accommodation

Updated 7 January: Due to the national lockdown the Government have requested students delay their return to campus to prevent people travelling across the country/internationally during this period. 

After lockdown, self-isolation may be required in line with government guidelines in place at the time. Prior to lockdown the travel advice in place was that if you are travelling to the UK from one of the non-exempt countries, you will need to self-isolate on arrival for 10 days. Students travelling in from exempt countries will not need to self-isolate.  The University has set aside specific quarantine accommodation to assist students with this process.

Updated 7 January: Due to the national lockdown the Government have requested students delay their return to campus and not travel. 

After lockdown, once travel resumes any student arriving from countries that are required to self-isolate on arrival should fill in this short form, which will provide the Self-Isolation team with some further details, such as your arrival date (if known at this stage) and any additional requirements.

Please complete the form as soon as you know you may need self-isolation accommodation. If you no longer need it please email the Self-Isolation Team to let them know immediately.

The Self-Isolation Team will send pre-arrival information to you, including where to arrive and what you will expect on arriving at the University of Kent. Please see the FAQs below for further details in the meantime.

Updated 15/12/20: If you hold a current accommodation agreement with the  University of Kent then self-isolation accommodation charges are covered. However, there is a £50 charge for the catering that is provided throughout quarantine. Please see 'How will I be able to eat in self-isolation accommodation?' for further information on this heavily supplemented catering package. 

If you live off campus then there is a £40 per night charge to use our self-isolation accommodation including the cost of catering outlined above.  Please note that our rooms are prioritised for our residential students so this offer is subject to availability only.

Self-isolation accommodation is available at Pier Quays. 

As per the above, Medway students needing to self-isolate should fill in this short form as soon as you know you require self-isolation accommodation. The Accommodation Office will then contact you with pre-arrival information before your arrival.

Updated 23/11/20: We have set aside designated accommodation at our Canterbury campus for students arriving from countries that are required to self-isolate. The Self-Isolation Team will confirm the location of your accommodation with you directly before you arrive.    

You can arrive on campus at any time, 24 hours a day.  Depending on your arrival time, you will pick up your key from the relevant reception your accommodation is located in (ie Tyler Court, Keynes College, Woolf College or Pier Quays Reception). Details of this will be emailed to you prior to your arrival.

Canterbury: If you arrive outside of reception opening hours, Campus Security will give you your key. You can use the intercom system located outside the reception to contact Campus Security, who will come to your assistance as soon as possible.

Medway: If you expect to arrive outside normal hours, please contact Pier Quays in advance to ensure your keys are available to collect. 

Yes. Self-isolation accommodation will be equipped with:

  • Bedding (pillow, sheets, duvet and cover)
  • Crockery and cutlery*

all free of charge. Once you are finished in self-isolation accommodation and move to your permanent campus accommodation, you will need to provide your own bedding and kitchen equipment and won't be allowed to take these items with you. 

For details on how to pre-order bedding, kitchen and other accommodation items, please see information on our third party provider UniKitOut. You can pre-order items to be sent to your permanent campus accommodation for your arrival after self-isolation.    

* please note, you won't be provided with any self-catering equipment such as saucepans, cooking utensils etc, as a chargeable delivered catering package will be provided, see below FAQ.

A welcome pack of food items will be in the quarantine accommodation kitchens on arrival. 

We are supplying a catering package for the duration of your self-isolation at a cost of £50 which will be added to your accommodation account at the end of your isolation. This has been heavily subsidised by the university. You can order online from a selection of dishes (dietary requirements catered for), which will be delivered directly to the flat by our catering team.  

If you're already living in part-catered accommodation, there will be no additional catering charge if isolating in term-time as the price of these food packages is included in your accommodation fees.

Details of the meal package and how to order it will be emailed to you prior to your arrival.

If you will be living in Pier Quays for the duration of the academic year you will move straight into your term-time room to complete your self-isolation period. You can order food shopping online to be delivered to your address, during Pier Quay's reception opening hours.

Canterbury: Yes. Your self-isolation accommodation will be provided with cleaning materials free of charge and support on how to use them. A deep clean of your accommodation will have happened before your arrival.

Flats will be supplied with a kitchen usage rota so you can plan your time in the shared space with other students while maintaining distance from one another. You will be expected to tidy and clean up after yourselves in this shared space.

You can leave kitchen and bedroom rubbish in sealed bin bags, we will provide each flat with, outside your flat door, which will be removed by Housekeeping on a daily basis.

Medway: No additional cleaning supplies will be available within self-isolation accommodation.

We understand this is a worrying time for many of our students. The University’s Student Support and Wellbeing Team is on hand to offer free support to all students experiencing distress arising from psychological, emotional or mental health issues. Take a look at our self-isolating student support page for more information on what is available. 

If anyone shows symptoms of COVID-19, the whole household must remain in isolation whilst the relevant testing protocols are followed. Student Support and Wellbeing will communicate with all of the household members as to what they must do during this time. 

Please refer to the University procedure if experiencing symptoms of Covid-19

After the quarantine period is over, you will move to your permanent term-time campus residence. You will need to visit your Accommodation College Reception to collect your room key. 

You will then join your other housemates and become a 'household bubble' together.  See further information on household bubbles on our Living on campus page.

If you no longer need your self-isolation accommodation please contact the Self-Isolation Team as soon as possible to let them know to allow the room to be reallocated.  

We understand how important it is for you to receive your mail during this time, however please do not visit reception during your self-isolation period. 

Receptions will be aware if you are self-isolating and will hold your mail until your 10 days have ended so you can collect any parcels when it is safe. You may receive collection reminder emails, but these are automatically generated by our parcel processing software and you can ignore them during this period. 

If you have ordered an item you need urgently there are two things you can do. Either let us know and we will try to arrange for a student helper to deliver your item, or you can designate a non-isolating student to sign and collect the parcel for you, however they can only deliver to your flat/corridor and maintain distance. To do this you will need to provide written consent by emailing your reception from your Kent email account, including both your full names, student numbers, and which parcel they will be collecting. 

Please contact the Self-Isolation Team for help, advice and guidance on self-isolation accommodation.

The government has introduced a test to release for international travel scheme

Under the scheme you can choose to pay for a private COVID-19 test. The earliest you can take the test is at least 5 days after you left a destination not on the travel corridor list. If the result is negative, you can stop self-isolating.

The scheme is voluntary and applies to those self-isolating in England only.

If you chose to opt in to the scheme, please email the self-isolation team to let them know.

January 2021 Arrivals/Spring Term

UPDATED 6 January: The Government has currently requested students delay their return to campus to reduce the number of people travelling across the country during lockdown.

This means that, if you left your term time address for the vacation, you should not return to campus or to your term time address for the start of term unless you fall into one of the exemption categories.

See more information regarding traveling and the January 2021 national lockdown. The University will keep these pages up to date as the situation progresses.

We will be sending out offers of accommodation from the end of December 2020. 

We will continue sending out offers of accommodation in January 2021 and throughout the academic year as students submit their applications.  

If you are starting at either the Canterbury or Medway campus in January 2021 you can apply for campus accommodation from 3 November 2020 onwards. 

We suggest waiting until your travel plans are confirmed, however all applications must be submitted at least seven working days before your arrival date.  

Apply for accommodation online via the MyAccommodation Portal.

Updated 6 January: Due to the national lockdown, the Govenment has requested students to delay their return to campus to reduce the number of people travelling during lockdown.  

This means that you should delay moving into your accommodation until these restrictions have been lifted unless you are in one of the exempt categories. This means that, if you left your term time address for the vacation, you should not return to campus or to your term time address for the start of term unless you fall into one of the exemption categories.

See more information regarding traveling and the January 2021 national lockdown. The University will keep these pages up to date as the situation progresses.

If you need to arrive before the national lockdown ends, please contact the Accommodation Team who will be able to discuss your options with you.

The offer of accommodation is legally binding and it will not be possible to cancel the agreement once it has been accepted.

If you are not certain whether you wish to live on campus or when you will be able to travel to the UK, you should decline your offer of accommodation or wait to apply.

You can apply or request a room on campus at a later stage once your travel arrangements are confirmed. We will continue sending out offers of accommodation in January 2021 and throughout the academic year as students submit their applications. 

Students will be allocated and charged for accommodation for the duration of their academic registration, from either Tuesday 12 January 2021 or Saturday 23 January 2021 to Saturday 19 June 2021. As such, accommodation charges on all contract lengths (31, 37, 39 or 52 week agreements) will be protracted to reflect the shorter period lived on campus.

As a guide, the cost of your accommodation shall be the total of the last two term payments of the accommodation as listed on our 2020/21 prices page minus the difference between your original designated arrival date and the start of the second term payment date as listed on the prices page. For example an allocation in a five bed Park Wood House would be £1,628.10 + £1,429.11 (minus any difference in your agreed arrival date to 01/01/2021)= £3,057.21 approximately. 

Please note, the above calculations do not take into account the University's rent reduction scheme.

Typically you should pay your accommodation fees before the first day of term (Monday 18 January 2021). However with the current national lockdown this has been extended until Monday 1 March 2021.

More information on how to pay your accommodation fees are available from the Student Finance Team.

Once you have accepted your accommodation allocation you can order from UniKitOut. 

Your parcel will be delivered to your college reception, but it is important to include your full room address when ordering. Your order will be available to collect during reception opening hours.

More information on ordering from UniKitOut is available on the Accommodation Website

If you placed your UniKitOut order and can now no longer arrive on campus you will need to contact UniKitOut direct as soon as possible to cancel/amend your order. 

Yes, if you are starting a course in January usually delivered at either our Canterbury or Medway campus you are guaranteed accommodation.  

Updated 6 January: The Government is currently advising against travelling. However, if you have to travel and are coming to the UK from one of the non-exempt countries, you will need to self-isolate on arrival for 10 days. Students travelling in from exempt countries will not need to self-isolate. The University has set aside specific quarantine accommodation to assist students with this process.  Please see the above section on self-isolation accommodation for more information.

If you cannot return to your campus accommodation due to the Government lockdown restrictions we have set up a rent reduction scheme you can apply for.

This must be done via the online form emailed to you by the Accommodation Team on Monday 11 January and completed before Sunday 24 January 2021. 

If after completing the form your situation changes and you need to return to campus before restrictions are lifted please email accomm@kent.ac.uk to notify us.

In order to allow time for the application process and for us to apply the reduction, we will also be delaying this term’s rent payment date until Monday 1 March 2021. Please be advised that this will also be applied to any existing instalment plans due on Monday 18 January 2021. A revised statement will be sent to you during the week beginning Monday 22 February 2021 to confirm the new amount.  

Our rent reduction scheme was launched in response to the Government's announcement that universities should suspend in person teaching for most programmes and students should not travel to their term-time addresses. This meant that many students were unable to travel to campus to take up residence in their accommodation. 

We appreciate these are difficult times and understand the factors contributing to making the decision to leave. However, if you were living on campus and have now left (before or after the start of term in 2021), you are ineligible for the rent reduction scheme. There are no plans to offer partial rent rebates for anyone who leaves campus following the lockdown restrictions, as for students already here, Government guidelines state you should remain at your term-time address and not move between here and your home.  

If you are facing financial difficulty, the University has increased it's hardship funding. Details of this can be found on our website.

Current Government advice strongly recommends against travelling during lockdown. However, they have made an exception for students who need to return to campus to collect belongings that are vital to continuing their studies.

If you return to campus to collect you belongings you must make your visit as short as possible, maintain all social distancing guidelines, wear a mask, and minimise contact with others remaining on campus and so no longer part of your household to minimise risks.

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