Health & Wellbeing

The health and welfare of our students, staff and visitors is our key priority. See our FAQs to find out what you should do to protect your health and wellbeing and the health and wellbeing of those around you. We are here to support you.

The health, wellbeing and safety of our students and staff are paramount. We are asking you to keep updated with the latest advice from Public Health England and the NHS in terms of protecting yourself and others from coronavirus. This including following the social distancing measures.

If you are studying online in another country, please refer to the public health advice supplied by the government of that country.

This section contains information on looking after yourselfhow to let us know if you're unwell and supporting each other.

Looking after yourself

UPDATED 11.30 26 March: We understand this is a worrying time for many of our students. The University’s Student Support and Wellbeing team offers free support to all students experiencing distress arising from psychological, emotional or mental health issues.

Student Support and Wellbeing will continue to be available to students, including access to remote counselling and telephone/online support from specialist advisers. 

Student Support and Wellbeing - Canterbury campus

T: 01227 823158

Student Support and Wellbeing - Medway campus

T: 01634 888969  

Kent Union Advice Centre

You can also get in touch with the Kent Union Advice Centre who are still available remotely (10.00-16.00). The Advice Centre can help if you are feeling worried about issues such as your finances or academic support.

T: 01227 827727

Check out the Kent Union webpage for other ways they can support you.

We also encourage you to look after your wellbeing during this period so you are encouraged to access any of the self-help resources which are listed on our webpages. 

In addition, information is available about how to access emergency wellbeing support and all students have access to free, online mental health support via Big White Wall, which is available 24/7. Keeping in contact with fellow students whilst you are studying remotely is also recommended as part of supporting each other through this period.

If you have concerns or questions, please do not hesitate to contact

UPDATED 12.00 1 April Kent Union are still running various Health & Wellbeing activities. 

  • Foodbank & Freecycle
  • Student Advice Centre 
  • They can help with all things from exams, housing, hardship etc.
  • Home Stamp
  • Destress Campaign This is a hub for the advice, support and activities that are available over the next few weeks. From simple revision tips to giant games, they are here to help you get through this time and do your best. 


UPDATED 14.00 24 March: To access the University Medical Centre please follow the instructions on the webpages.  

The University Nursing Service will continue to operate until the end of term.  Please call 01227 469333 before visiting them.

UPDATED 14.00 24 March: It’s important to stay active for your physical and mental wellbeing if you are self-isolating (without symptoms). The World Health Organisation have created this guide to staying physically active during self-quarantine. Some of the ideas included within the guide are to take short active breaks during the day, follow online exercise classes and to go for a walk (while maintaining social distancing). The guide also includes some example exercises with images and instructions that you can complete from your home. 

Letting us know you're unwell

If you are unable to study online through illness or are ill for a prolonged period, please contact your school and inform them of the situation.

Supporting each other

The University is proud to be an international community and all students, staff and visitors at our University must be treated with dignity and respect. Discrimination, prejudice and victimisation will not be tolerated.

If you have experienced harassment, you can report this on our online reporting tool Inform Kent or INK. This tool allows you to record what happened and also access support.

There are a range of different avenues of support at the University. In the first instance, please contact the Student Support and Wellbeing service. This dedicated service offers help for anyone at Kent experiencing distress arising from psychological, emotional or mental health issues. The team can provide support and discuss what options are available to you. You may also wish to speak with your College Master or the support staff within your academic school. 

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