You are no longer required to book gym sessions in advance. You’re now able to arrive and use the gym at any time during our advertised opening hours.
An online resource of at-home workouts and tips to help you stay active.
We want everyone to feel safe and secure at all times while exercising, and so we have compiled a list of frequently asked questions. This will be updated regularly as we respond to questions and government advice. If you have any questions, please email firstname.lastname@example.org.
From Saturday 9 April:
What are the current restrictions?
We are maintaining the following:
How do I book a class or sport session?
All activities (excluding the gym) must be booked in advance. You can book online through your membership portal. When using the online booking system, please use the following filters to find your desired activity:
Please be courteous and only book one session or activity per member per day.
We are also able to book some sessions at the Sports Centre and The Pavilion reception desks.
How do I cancel sessions?
If you can no longer attend a session you've booked, it's important that you cancel that booking. This allows other users to book that slot. Cancellation is easy to do - simply visit your online account and click the 'My Bookings' tab.
What happens if I don’t cancel a session and don’t attend?
We may suspend and fine the accounts of those that don’t cancel a session and don’t attend. Suspension will prevent further bookings until any fines are paid in full.
Will there be limitations on gym access?
While we are no longer requiring gym sessions to be booked, we are still operating within maximum capacities. Our team will be continually monitoring the number of users to ensure we are not exceeding maximum capacity.
Will you be offering fitness and dance classes?
We are running a full timetable of classes in our studio in both term and vacation periods.
If you are not able to visit us, we have filmed a library of virtual classes for you to enjoy from home and can be found on our Vimeo channel.
Will I be able to play sport?
You are able to book indoor sports at the Sports Centre and outdoor sports at The Pavilion. See our online booking site for available bookings.
Our brand-new Indoor Tennis and Events Arena, featuring 4 acrylic courts, is also available for tennis bookings.
One squash court is available to book.
What are the current maximum numbers for sport?
The current maximum numbers for indoor and outdoor sport depend on the NGB guidance. Please email email@example.com for questions around booking numbers.
Will I be able to use the changing and shower facilities?
Our changing rooms and showers are available for use.
Are lockers available?
The lockers in the hallway towards the Main Hall are available for use. Lockers within changing rooms remain closed.
Do I need to bring equipment with me?
We would advise that you bring any sports equipment with you to your booking (balls, rackets etc.), however we do have hire equipment available. Some smaller items can still be purchased at main reception (contactless and card transactions only).
Will you be offering personal training and other health services?
Fitness services including consultations are once again available to book with the Health and Fitness team. Personal training will be returning soon.
Please email firstname.lastname@example.org or call us on 01227 824 376.
Will I be able to access water fountains?
Water fountains have been switched on for bottle filling only.