You Are Not Alone - Support for Managers

Your employer has made an investment in staff wellbeing.
Care first provides a confidential service for information, advice and counselling which is available to staff free of charge. As a manager you may be responsible for compliance with Health & Safety legislation and your ‘duty of care’. Knowing how to make the most of Care first services will help you to help your people.


All staff have access to the following services:

  •  Freephone advice, information and counselling service
  •  24 hours a day, 365 days of the year
  • Online information, health, fitness, nutrition and stress management resources

Managers have access to additional help:

  •  Support and information service for managers
  •  Management consultancy
  • Management referral to initiate counselling for an employee

The level of support a manager is able to give will depend on the nature of the problem and the time available. Help from Care first may also be appropriate. There are a number of options:


Encourage the individual to contact Care first on the dedicated Freephone number (0808 168 2143) – a confidential, Freephone helpline available 24 hours a day. The person who answers will be a counsellor and the employee only need to identify the organisation they work for. The caller can maintain contact with one Care first telephone counsellor at a mutually agreed time over a period of weeks or they can be referred for structured telephone or face-to-face counselling if appropriate.
Care first can also provide onward referral and signposting to external agencies.

Informal Management Referral

If the situation is unusually sensitive or the employee is extremely distressed, with the consent of the employee, you can request an Informal Management Referral (by calling 0808 168 2143). You will be asked to hand the phone over to the employee who is seeking support so you will need to be in a position to do this. You can then leave the area to allow the individual to have their initial call with Care first. Any further support agreed will not be disclosed to the Manger. 

More information is available by accessing the Manager’s Area on Lifestyle.