Portrait of Dr Krystin Zigan

Dr Krystin Zigan

Senior Lecturer in Strategy


Dr Krystin Zigan joined Kent Business School in 2010 and is now Director of the MSc Management/Health Care Management. Previously, she was the Director of the BSc Business and Management at Medway. She graduated with an MBA from the University of Potsdam, Germany. Afterwards, she received her PhD from the School of Management, University of Surrey, UK. In her doctoral research, she has undertaken extensive fieldwork in various European hospitals to investigate the strategic management of intangible resources for which she was nominated for a best paper award by the European Academy of Management conference.

Before entering her academic career, Krystin was the Director, Dean's Office, of the Jacobs Center on Lifelong Learning and Institutional Development at Jacobs University Bremen.   

Research interests

Krystin's current research interests focus on contemporary strategic management and leadership issues such as followership, strategy-as-practice, corporate social responsibility, and the impact of social media on performance measurement. Currently, she leads research groups that focus on exploring implicit followership theory in Christian denominations and strategy-as-practice in the Methodist church. She is a co-researcher on a number of projects including suicide prevention in the construction and the Higher Education sector, performance measurement in the hotel industry and the perception of disabled staff in the hospitality industry. She has worked with the hospitality and tourism industry, faith-based organisations and European hospitals.

Krystin has published her work in leading academic journals (including Tourism Management, Journal of Travel Research, Journal of Business Ethics and Work, Employment and Society) and presented her work at international conferences such as the Academy of Management. 


Krystin draws upon a variety of innovative teaching methods to encourage reflective strategic decision making. 

Her main teaching interests are in strategic management, performance measurement, leadership, and the research project/dissertation at undergraduate and postgraduate levels.

She currently convenes the modules: Leadership and Corporate Strategy (UG) and Corporate Strategy and Performance Measurement (PG). Previous subjects taught include Statistics for Business, Service Management and Marketing.  


Supervision Topics

  • Strategic Management
  • Leadership
  • Followership
  • Performance Measurement
  • Intellectual Capital

Current Supervisees

  • Ha Thanh Truc NguyenEthical Leadership in Multinational Companies in Vietnam
  • Somayeh Taromi Nejad Shirazi (Kent-Wates Scholarship Student): Mapping Suicide Prevention in the English Higher Education Sector: A Collaborative Sensemaking Approach in Implementing Suicide Prevention 

Past Supervisees

  • Juliane Thieme: The Political Economy of Backpacker Tourism Consumption and Production in Colombia 


Krystin has gained international professional experience in areas such as taxation, accounting and personnel marketing while working for private and public sector organisations, for example Daimler AG, Germany, Tung Shin Auto Leasing Company, Taiwan, and the German-Venezuelan Chamber of Commerce, Venezuela. 

She is a Senior Fellow of the Higher Education Academy. 

Krystin has secured funding from the British Academy and the Susanna Wesley Foundation and been involved in a variety of research projects investigating, for example European hospitals and British faith-based organisations. 

She has been an external examiner at Middlesex University (in collaboration with KMU Akademie & Management AG, Austria) and Robert Gordon University Aberdeen (in collaboration with BVS Business-School Zurich).

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