Departmental IT support

 

Price list: staff IT support services

 

Show all

|

Hide all

Conference room hire

Service Charge Comments
Installation of extra software (where possible) £30 per hour weekdays;
£50 per hour on Saturday
Takes approximately 3 hours
Hire of 10 PC room £300 a day £150 per half day
Hire of 20 PC room £400 a day £200 per half day
Hire of room with more than 20 PCs £600 a day £300 per half day

PC provision, support and maintenance

Service

Charge

Comments

Staff Managed Desktop: maintenance £20 per PC per year (or part thereof) Accompanying hardware maintenance recommended but not compulsory
Staff Managed Desktop: initial setup £25 per hour or part thereof Includes delivery and network configuration: usually less than 2 hours per PC
Staff Managed Desktop: rebuild of existing PC £25 Includes network configuration: usually less than 2 hours per PC
PC Clone (for students)
Software image only
Free Image of Standard Student PC Windows 7 Enterprise (64 bit) desktop for departmental IT staff to use as basis of setup for departmentally managed student PC areas
PC Clone (for students): software image, building and maintenance £20 per PC per year (or part thereof) Standard Windows Student PC 7 desktop for customising to local requirements for departmentally managed student PC areas. Cost covers building and software maintenance of setup. Accompanying hardware maintenance recommended but not compulsory
PC Hardware maintenance £47.50 per PC per year Covers cost of repair and parts. Includes processor, hard disk, floppy and CD-Rom drives, standard sized monitor (15" or 17") and keyboard but excludes printer and peripherals such as tape streamers
Unsupported PCs - problem solving or software installation £25 per hour (or part thereof When visit by technician required

Kent IT Accounts

Service

Charge

Comments

IT Accounts for academic conferences Free Names must be supplied at least one week in advance

IT Accounts for commercial conferences

Free

Names must be supplied at least one week in advance

IT Accounts for conference attendees who haven't pre-booked.

Free

There may be a delay if large numbers apply at once.

IT Accounts for students attending courses but not registered at University of Kent

Free

Names must be given at least one week in advance

IT Accounts for students at other UK universities Free Students must show evidence of need and a valid student card.

 

Network services

Service

Charge

Comments

Activate data outlets

Free

Non-academic departments only

Activate New/Unused Network Socket

Free

Sockets must be labelled before they can be activated. If the socket has no label, contact Estates.

Installation or configuration of networked devices

£25 per hour (or part thereof)

Includes PCs and printers

Initial network consultancy

Free (up to a maximum of 2 hours)

University systems only

Network consultancy

£35 per hour or part thereof)

For non-University systems or where long period of consultancy is required

Sponsored connection to JANET

POA (annual charge)

Applies to External Units e.g. Socrates-Erasmus Council.

Systems services and backup data restore

Service
Charge
Comments
File server space £25 for 5Gb per year Storage space (in Windows): can be subdivided for a number of users; both shared and individual areas available.
Windows server maintenance - academic departments Free Server management, including backups, network software upgrades and security patches, and location in main Computer Room. Does not include hardware maintenance.

Windows server maintenance - non-academic departments

£1,000 per year

Server management, including backups, network software upgrades and security patches, and location in main Computer Room. Does not include hardware maintenance.

Restore of files from backup

Free if you do this yourself (see Comments).

Staff restore requests: minimum charge of £200 for staff and courier costs (more if insufficient information is given). 

If we can't restore data charges still apply.

Submit requests with cost code

Students and staff: to retrieve your own files, open Windows Explorer and right-click, choose properties and select the Previous versions tab. If you need help to do this, contact us.

Unix server maintenance and other services

POA

 

Initial systems consultancy

Free (up to 2 hours maximum)

University systems only: Windows server or Solaris.

Systems consultancy

£35 per hour or part thereof

For non-University systems or where long period of consultancy is required

Software services

Service
Charge
Comments

Site licences

POA

Contact Welcome Desk.

Software purchases

POA

Contact Welcome Desk.
You can download some software for free

CD copying (for staff)

£10 per copy

 
VAT and a 5% administration fee will be charged

Training services

Service Charge Comments

Scheduled courses by IT Training Group

Free

University staff and students only (including those at associate colleges)

Customised IT training courses for staff

POA

 

Hire of 10 PC teaching room

£100 per day

Available to departments at Kent. Additional cost of £30 per hour if software needs to be installed.

Video conferencing services

Service
Charge
Comments

University internally funded non-teaching

Free call

University business only: internal University use is free, except where ISDN call charges exceed £30.00.

Externally funded projects, and external organisations and companies

£96 +VAT, plus the cost of calls

Cancellation charge is £50.00 +VAT if less than 48 hours notice is given.

Mon - Fri, 09:00 to 17:00.

 

IT Services, University of Kent

Contact IT Services  |  Feedback on IT Services  |  IT Regulations

Last Updated: 29/03/2017