Information Services – IT Services

Print copy or scan

To use printers, copiers and scanners, you need a Kent IT Account. Students have a £2 overdraft, so can start printing/copying and pay later.

How to print copy or scan

Paying for printing and photocopying

There is a small fee for printing and copying, paid for with print credits:

Web Print

Print from your laptop

You can print PDF, Word, Excel or PowerPoint files:

To use a Print Copy Scan machine choose A4, A3 or colourA4 or colourA3 from the printer list. Other printers are listed by name.

Printing setup issues

Problems Adding a printer? Check your username

Did you put ukc\ in front of your username when you added the printer?

Pinting from Mac OS X can be hit and miss. You can use Web Print on a Mac: log in and click Web Print.

Adding a printer on a Mac

Our windows-based print system is problematic on some Macs. The Web Print service works: log in and click Web Print. You can email documents to PrintPlus printers: read the main Printing guides above for details.

If you have Mac OS X 10.8, you can try to install a printer to see if it will work:

How to check which version of OS X is on your Mac

  1. Click on the Apple icon in the top left of the screen and select the first option, About This Mac.
  2. On the About This Mac box that pops up, the version number is directly beneath the Mac OS X title.

Instructions for Mac OS 10.8 and above

  1. Click the Apple menu (top left of screen), and select System Preferences.
  2. Click the Print & Fax (or Printers & Scanners) icon, then click the + button on the left of the window.
  3. Click Advanced in the toolbar (if not visible, hold down the Ctrl key, click on the toolbar, click Customize Toolbar, then drag the Advanced button to the toolbar and click Done).
  4. When the drop-down menus become available (this may take a minute):
    - select Windows Printer via Spools from the Type menu
    - in the URL box, enter smb:// followed by the server name and printer name of the required printer in the following format:
    smb:// for example smb:// (where print is the server name and A4 is the printer name).
  5. In the Name box, enter the name of the printer.
  6. You can fill in a location to remind you where it is.
  7. In the drop-down list Print Using, select the make and model of the printer.
    - if it is not listed, and you're printing to a Kyocera printer, download the Kyocera driver. For any other printer, choose Generic PostScript Printer. If you have problems with the Generic PostScript printer driver, download the driver for the printer model from Apple.
  8. If the printer has duplex unit, tick duplex to enable double-sided printing. Enable other printer options as required, then click OK.
  9. Click Add. Close System Preferences.
  10. When prompted to enter a password, enter the password for your computer (not your Kent password).
  11. When you print a document you will be prompted to login: use your Kent IT Account details.


There are sometimes issues with the print spooler on the mac. Try this:

  • Open System Preferences
  • Select Printers and Scanners
  • CTRL-click the printer in the list
  • Choose Reset spooler list.


Why do we have to pay for printing?

The University does not profit from printing charges, the charges cover the costs of the service only.

In the past printing was provided free, but it was felt that students were printing more than is necessary and not considering the environmental impact which is the main reason that the charges came in.

Academic schools have the option to provide an allocation of print credits free to their students, and many do. The University made the decision to enable schools to decide whether they wanted to provide this to their students, rather than it be decided centrally.

Print credit refunds

Refunds can be given by the IT Service Desk Manager, at their discretion: contact us

Print credit online payment security

All data to and from the online payment page is encrypted using Thawte SSL Certificates. This is indicated by the presence of https:// in the address bar and the padlock icon at the bottom right of the screen.

Card holders who are registered for Verified by Visa or MasterCard SecureCode, will be asked to enter an additional password when making an online payment. Those who are not registered might be presented with the option to enrol.

Staff printing

About staff printing


IT Services, University of Kent

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Last Updated: 05/04/2017