Information Compliance

Information requests

Please check that the information isn't already available

  • The University is not obliged to deal with requests for information that is already available in the publication scheme

Making a request

Requests must be made in writing and should be submitted to the email or postal address on the right.

Requests must include:

  • requester's name and address;
  • description of the information requested;
  • if the information is personal and relates to the requester, a separate Subject Access Request must be made under the terms of the Data Protection Act 1998.

After a request has been made

The University is required to respond within 20 working after receipt of the request or following clairifcation of the request if there is uncertainty or a lack of clarity about the information being requested.

The response will confirm whether the University holds the information, and either provide it or explain why it has not been provided.


A fee may apply if work required to retrieve the information will cost more than £450. In this case the requester will be notified, and the request will only be responded to after the fee has been paid.

Please note that the University is not required to meet a request if the cost exceeds the appropriate limit in the regulations.

Refusal of requests

A request may be refused if:

  • it falls under one of the exemptions provided for within the Act;
  • it is vexatious or repeated;
  • we have asked the requester for more information in order to meet the request, but it has not been provided.

If a request is refused, a response will be sent to explain why and including details of how to appeal. If an appeal is unsuccessful, the requester can ask the Information Commissioner to review the decision.

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Contact us

Freedom of Information Team
c/o Student Records
University of Kent
Kent CT2 7NZ


Information Compliance - © University of Kent

The Registry, The University of Kent, Canterbury, Kent, CT2 7NZ, T: +44(0)1227 823671

Last Updated: 09/06/2016