Human Resources

Improving Employee Communication and Consultation

A key difference between a happy and productive workplace and a poor performing one plagued by apathetic and unmotivated staff is good communications between all levels. Communication takes on many forms and is fundamental to the success of any organisation. Communication is also critical in engaging our staff in the strategic direction of the University as detailed in the Institutional Plan. Additionally, at the University collective consultation with our trade unions is an important working principle and strong two-way communications are vital to developing and maintaining effective employee relations.

The Story So Far

Effective communication has been a key priority for senior staff at the University and regular updates are being provided to staff via the Manager’s Forum. The Joint Staff Negotiation and Consultation Committee and Staff Policy Committee membership was refreshed in 2010 and a consultation exercise was carried out about the proposed changes to USS. Human Resources developed a regular feature page in KENT magazine in 2010 and will continue an ongoing review of its website in 2011.

What’s in it for me?

The fact that communication is necessarily a two-way process, involving dialogue rather than simply instruction, is well established. Yet many organisations perform badly in this area, failing to give communication the priority it deserves. The work undertaken in the area of communications will provide you with opportunities to more fully engage in ongoing dialogue on a range of topics.

What are the benefits for the University?

Developing effective communication mechanisms will ensure that the University is able to customise its policies and practices to fulfil the goals of the Institutional Plan.

For further information please contact: Margaret Ayers/Caroline Montgomery



Related websites



Registry, University of Kent, Canterbury, Kent, CT2 7NZ

Enquiries: +44 (0)1227 764000 or contact us

Last Updated: 16/01/2013