Human Resources

Divisional Director of Operations

Multiple Divisions





Grade 10



Full-time & ongoing


Open date:

Wednesday 6 November 2019


Closing date:

23.59, Tueday 19 November 2019



We're now recruiting for two divisional Directors of Operations.

This is an exciting opportunity for experienced operations managers to join the leadership team of the University’s academic divisions; working with the relevant Director of Division and other members of the divisional leadership team to foster a cohesive culture and environment which drives and supports excellence in education and research. The Director of Operations is based in the division but is expected to take a University-wide perspective in their work and demonstrate a broad corporate commitment.

You will act as the divisional chief operating officer and as such, act as an enabler to the division; primarily responsible for the division’s effective and efficient day to day operations. You will also play a key role in ensuring effective partnership and collaborative working between academic and professional services staff in the division and across the University more broadly. This is a highly visible and pivotal role - the division’s organisation needs to be a model of effective management, delivering high performance, student-oriented, effective outcomes, whilst embracing the positive attributes of the Kent culture of collegiality.

You'll have a strong track record of developing and leading diverse professional support services, which will underpin the division. You will be an experienced manager with substantial budget and multi-disciplinary team management experience, who has developed and implemented operational plans. You will be confident in working closely with and influencing senior staff across the University. The ideal candidate will be someone who is passionate about driving organisational excellence as part of a supportive and ambitious team and who relishes the opportunity to make a real difference to the lives of our students and staff.

Further information about the role can be found in the candidate brief.

Please note: The University has engaged the services of Minerva to support with the assessment and selection process for these roles.

To apply, you will need to email Minerva at an up to date CV along with response to the following question:

  • The appointees to these new leadership roles will be pivotal in the delivery of our strategic plan to 2025.  Please outline in a supporting document of no more than three sides your vision for the development of divisional professional services in supporting our key strategic areas:

    - Education and the Student Experience;
    - Research and innovation;
    - Engagement, impact and civic mission.

On receipt of your application, you will be sent a code to complete the psychometric tests.


Further information about the selection and assessment process (including priority consideration for existing Heads of Administration and School Administration Managers), can be found here:

Please note, we expect the assessment centre days (undertaken by Minerva) to take place on 27 & 28 November and 2 & 4 December 2019.

Should you be shortlisted, interviews are expected to be held on 14 & 16 January 2020.

If you were unable to attend the initial briefing session by Minerva on the appointment process, the presentation slides and FAQs from the session are available below:



Registry, University of Kent, Canterbury, Kent, CT2 7NZ

Enquiries: +44 (0)1227 764000 or contact us

Last Updated: 06/11/2019