HR - learning & organisational development

Personal Effectiveness


Crucial Conversations

This two-day course split over two weeks is delivered by L&OD team members who have completed a course and been accredited by external suppliers Vital Smarts. Crucial Conversations focuses on achieving results by way of bold, courageous dialogue in a climate of mutual trust and respect. It is highly practical, with helpful tools, techniques and materials to take away and apply to work and non-work situations.




Registry, University of Kent, Canterbury, Kent, CT2 7NZ

Enquiries: +44 (0)1227 764000 or contact us

Last Updated: 13/11/2019