Staff: work at home / off campus

Services and advice below to make sure you can work efficiently, safely and securely from home

Some services are available anywhere over the internet; others require you to use the VPN to connect to the Kent network. 

Find out how to access what you need below.

Services you can access remotely

Online services

You can use these services at home with just an internet browser.

Services you can access via the Kent VPN

If you install the Kent VPN to connect to the Kent network from off campus, you can then access the following services:

Set up your IT for remote working

You can borrow your staff monitor, mouse, keyboard and cables. Please tell your IT rep what you've taken so they can add it to the equipment list on SharePoint.

If you need a PC, we don't recommend taking your staff desktop PC home, instead contact IS

Getting this right is as important at home as it is in the office.

Don't work for hours on a laptop without a separate monitor, keyboard and mouse plugged in. This helps avoid repetitive strain. If you need to borrow equipment or take your desk equipment and cables home, see the section above.  

  • Find a posture where you can keep your wrists straight (neutral, in line with your forearms), shoulders relaxed and back supported, in which you feel comfortable
  • Set your screen so that it's level with your eyes. Adjust a laptop screen angle and, if possible height, to reduce stretching your neck
  • Re-position your screen / laptop to avoid glare or reflections
  • Align your computer centrally with your body – don’t twist round to use it
  • Position your mouse so your arm isn't outstretched
  • Change position regularly to keep muscles relaxed
  • Take regular screen breaks
  • Use this DSE checklist

If you have concerns, please speak to your manager.

Secure your device: make sure your desktop, laptop, phone or tablet adheres to our security requirements

Sensitive data: if you access sensitive personal data read these guidelines

Extra security for your email and Office 365 account

How to check a web page is  secure: in your web browser's address bar click the padlock symbol to check.

Save work to one of the following:

Don't save important documents on personal home folders. If you need to (which is unlikely as you can use your OneDrive), you must make sure it's password-protected, particularly if the device might be used by others. As soon as possible, transfer files onto either your OneDrive, the University network or SharePoint, and delete them from your personal drive.  

  • For the best reliability and speed use a wired connection between your PC or laptop and broadband router if possible
  • If you need to use Wi-Fi, have the laptop in the same room as the wireless router, or as close as possible
  • The wireless router will work best if on a desk or shelf and away from items like printers, books or papers that could shield the signal.
  • Are you sharing the internet with others? Can you stagger activities between you to avoid overloading the connection? If you have an important voice or video call, ask others in your home to minimise their internet use if you can
  • Neighbours’ Wi-Fi can sometimes interfere with yours. You might be able to change the channel on your Wi-Fi router to reduce interference. Free apps on Android (such as Wi-Fi Analyzer) and iOS (Wi-Fi SweetSpots) show you which channels are in use and if neighbouring signals are strong.

Using a Kent PC at home

Your staff desktop PC will work remotely but not in the same way as on campus.

PC set up

  • Your Internet connection will be faster if you can use wired internet at home. For this you'll need an Ethernet cable
  • To log in from home use your IT Account as normal
  • To use headphones and a mic: you might need to ask us for your admin password
  • If you're asked for admin credentials, contact us
  • Security: staff desktop PCs/laptops already have anti-virus software installed. Windows updates will apply automatically either via the Kent network if you use the VPN, or directly from Microsoft
  • If your PC crashes, try logging in as the admin user and restart your PC

Accessing Kent services

For help, contact your IT rep or contact IS.

Staff and researchers: if you need access to specialised software or data available only on your work located device, contact us.  

Access files or specialised services

Use OneDrive

OneDrive for Business is a new service that's easy to access from any location, as it doesn’t require VPN or mapped drives 

Before leaving campus, it's best to move any files you might need to your OneDrive. 

Access your network folders

If you need to access your home (Z) drive or any departmental folders on the Kent network:

Services only on your staff PC

If you need access to specialised software or data available only on your work located device, contact us.

Software

Get Microsoft Office at a discounted rate, and see what other software is available to you off campus

Redirect your office phone

Most campus phones can be redirected. 

  • To divert calls from your office phone, press *8 followed by the number you want calls to be diverted to (including 9 for an outside line)
  • You should hear a broken dial tone (for example, *8 9 07000 000000). You should test that the redirect has been effective.

If you need to set up the divert remotely, or want help, contact Telexchange@kent.ac.uk

Data security when off campus

Avoid taking work documents at home. If you need to store paperwork at home temporarily, store it securely and make sure no-one else can access it. Return documents to the office as soon as possible.  

If, for any reason, you need to work in a public space, be cautious when accessing University data. Others may be able to view your screen or overhear your conservations. 

When working in public, you should:

  • Avoid viewing special category data
  • Avoid logging on to Kent systems using a public computer
  • Make sure any Wi-Fi network you use is genuine and your laptop is encrypted (and the encryption password is not kept with the computer)
  • Lock your computer away when not using it

Secure your device: make sure your desktop, laptop, phone or tablet adheres to our security requirements

Sensitive data: if you access sensitive personal data read these guidelines

Extra security for your email and Office 365 account

How to check a web page is  secure: in your web browser's address bar click the padlock symbol to check.

Your safety and wellbeing

Look after yourself

The health and wellbeing of our staff is very important to us, particularly in light of the impact COVID-19 is having on our families and communities. 

Insurance

The University’s insurance arrangements extend to home workers, subject to the conditions of the policy. Check with your home insurer that home working does not invalidate your own policy.

Accident reporting

When working at home, if you have a work-related accident or incident please report it

Help

Find out all the ways you can get in touch.  

Contact us
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