Telephone services

 The switchboard at the Telephone Exchange is staffed from 8:30am to 5:00pm from Monday to Friday. It is closed at all other times including public holidays and during the Christmas vacation. The internal telephone service and DDI (direct dialling) facilities remain operational throughout.

Service request forms

Please download and complete the forms below to report a fault or request services. Requests for new extensions, alterations to existing extensions and DDI facilities should be submitted initially to your departmental cost code manager and then forwarded to

In order to minimise any disruption to your service, whenever possible please submit requests for new phone lines and office moves at least two weeks in advance.

Useful information


IP phone instruction manuals

Model number Download
5212 - 5224 Click to download PDF version
5312 - 5314 Click to download PDF version
5304 Click to download PDF version
5330e Click to download PDF version
5020 Click to download PDF version
5324 Click to download PDF version

Contact us


  • Let us know what you think of the service we provide by completing our feedback form

Charges & Private Calls

  • Annual line rental costs £150 per extension

  • Call are billed monthly

  • Private calls should be prefixed by code - **444#, followed by 9 for an outside line. (Charges incurred will be deducted from your salary).

The Estates Department- © University of Kent

The University of Kent, Canterbury, Kent, CT2 7NN, T: +44 (0)1227 764000

Last Updated: 04/08/2022