This page provides information about requesting an appeal review if you have received the outcome of your original appeal and it was partially upheld or dismissed.
Please read this page in detail before submitting a request for an appeal review.
We will include the link to the online appeal review request form in the outcome of your formal appeal if it has been partially upheld or dismissed.
If you have received a letter (email) informing you about the outcome of your formal appeal, it will say whether you are able to request an appeal review.
You have to submit your request for an appeal review within 7 calendar days of receiving your appeal outcome letter.
In an appeal review, the original appeal decision is reviewed by
an Academic Chair, and sometimes by an Appeal Review Panel.
An appeal review is not usually a new consideration of the issue itself or a new investigation. Instead it is a review of the decision made at the formal review stage.
For what reasons can you ask for an appeal review?
Please also ensure that your request meets the Technical Conditions.
When you review your case file, and you believe that the appeal case managers did not follow the procedure in the Academic Appeals Policy.
For example, if the outcome of the appeal was not one allowed by the policy.
Please remember that you will have to provide evidence that the policy was not followed correctly.
When you have new evidence that could make a difference to the appeal outcome, but which has only become available since you submitted your appeal, and that you could not have received and submitted earlier.
For example, if you have experienced illness or other mitigating circumstances but you had a good reason why you were not able to apply for mitigation before or submit this evidence with your appeal.
When you have reasonable grounds and can present evidence that the appeal case manager showed bias against you in the way the decision of the formal appeal was made.
When the decision made by the appeal case manager was not reasonable, that means if the decision was not based on the evidence submitted with the appeal form, and did not consider the outcomes that were possible at the formal appeal stage.
Please remember that you have to provide a clear explanation why the decision was not reasonable.
Find out more about the different steps of the appeal review process and who is involved in the review.
An Academic Chair (a senior academic from a Division other than your own) will be reviewing your appeal review request and make a decision about the outcomes.
In reaching one of these outcomes, the chair may also decide to refer the case back to the academic body (e.g. Board of Examiners) that made the original decision.
The chair may also refer the case back to the formal appeal stage.
The chair may also decide that a review by an Academic Appeal Review
Panel is necessary and convene a hearing.
The academic chair may decide to convene an Academic Appeal Review Panel Hearing to consider your case.
This is an academic judgement by the chair and not something you can request.
We will send you the outcome within 28 calendar days of receiving the appeal review request, or within 52 calendar days if a panel hearing is convened.
The possible outcomes of the appeal review are:
Once you reach the end of the internal appeals process and there is no further route available for you to pursue your case, we will issue you a Completion of Procedures Letter (CoP letter).
This letter will allow you to take your case to the Office of the Independent Adjudicator for Higher Education (OIA). It is an independent body set up to review student complaints about higher education providers in England and Wales.
Here is an overview of the questions in the request form. You must answer all questions indicated by an asterisk *
Please ensure that you have read this guidance in full before starting your submission
Please remember that your appeal review request also has to meet the Technical Conditions.
We will ask you to provide the following information about you as a student.
We will ask you to provide the following information about you as a student (continued):
You will be asked the following questions:
See more information about student complaints.
You will be asked the following questions:
Note: If you are submitting your appeal review request within the deadline, you don’t have to answer the question above.
See information about appeal review deadline.
You will be asked the following question:
You will have to attach evidence. Please note that this ground does not relate to new evidence about your formal appeal case.
You will be asked the following question:
You will have to attach evidence. Please note that this ground does not related to new evidence about your formal appeal case.
You will be asked the following questions
You will be asked the following question:
Please make sure that you carefully consider which evidence was available to the case manager when the decision was made. If you have new evidence now, the case manager would not have been able to include it in the decision-making.
If you have new evidence, please consider if that would be an appropriate ground for the appeal review request (see above ground: New evidence).
You will be asked the following question about the outcome you want to achieve in your appeal review:
Read more about appeal evidence.
When reviewing the appeal review request, the academic chair may decide to convene an Appeal Review Panel Hearing. This is an academic decision and not something you can request.
The panel hearing will normally take place within 14 calendar days after you are informed that a hearing will be convened.
Hearings take place in person or via video link.
The panel members normally are:
You have the right to attend the hearing.
You can be accompanied by a member of staff or a student of the University or a member of staff of the Students' Union or a relative.
If you do not take up the opportunity to attend the hearing, the Chair may decide to either postpone or hold the hearing without you. It is important that you let the secretary know when you receive the invite if you are unable to attend.
A Completion of Procedures letter confirms that you have reached the end of the appeals process within the university.
You can use it if you want to raise your complaint externally with the Office of the Independent Adjudicator for Higher Education (OIA). It is an independent body set up to review student complaints about higher education providers in England and Wales.
A Completion of Procedures letter will be automatically issued if your appeal review request is dismissed.
In all other cases, you can request a Completion of Procedure letter if:
