COVID-19 Safety Measures

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COVID-19 Safety Measures

We're good to go!

During this time our priority is to ensure the safety of all our visitors, overnight guests and staff alike. Our teams have been working hard, implementing new measures to ensure we can operate in a safe way, whilst maintaining the best possible customer experience. 

We are continually reviewing and amending our Covid-19 procedures within government guidelines. 

The information on this page relates to conference, events and B&B guests visiting the university. If you are a member of staff, a student or an academic visitor please see the University of Kent Coronavirus update pages for information.

What you can do

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Hand-santisers

Utilise our hand-sanitiser units which are located conveniently at all building entrances for your use.  

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One-way systems

Follow the one-way entry / exit systems we have in place in some buildings. Please be patient when visiting our receptions, bars and restaurants as you may be asked to queue.

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Face masks

In line with Government guidance we kindly ask you wear a face mask when inside buildings (unless exempt).

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Ventilation

Be aware that we are increasing ventilation wherever possible by keeping windows and doors open. It would be great if you could leave your bedroom windows open when you depart your room.

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Social Distancing

Please observe any signage and guidance advising about social distancing in the area.

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Symptoms

If you experience any COVID-19 symptoms please self-isolate and call your reception for next steps including testing.

What you can expect from us

If you have stayed with us before then you may notice some changes.
Below are some of the additional measures we have put in place this year.

Reception

Please check in with our friendly reception team when you arrive. Our accommodation receptions are open as usual, with new perspex screens to protect both our guests and staff. All keys are sanitised between guest stays and provided in an individual envelope, and our in-room information has been moved online for you to access.

We have also introduced an Express Check Out service to reduce queuing times at the reception desks, for guests with no outstanding charges. Wherever possible we encourage contactless transactions and are now a cashless payment only business to help reduce contact.

Our rooms

Between each stay our rooms, bathrooms and kitchens are fully disinfected. You will notice some changes as we have temporarily removed some ‘finishing touch’ items from our bedrooms (such as bed runners, cushions, toiletries and brochures) to reduce the risk of transmission. For all information related to your stay and what you can do during your visit, please go to our Guest Information page.

Cleanliness

You can rest assured our experienced housekeeping team are providing the highest levels of cleanliness and hygiene with pride, passion and professionalism. Hand sanitiser stations are located at the entrance of our buildings. In all communal areas the team have increased touch-point cleaning taking place, this also extends to public toilets and the stairwells inside our accommodation buildings. During your stay, we are not currently providing our usual daily room service, instead our housekeepers can provide you with fresh towels and linen on request. Kent Hospitality Housekeeping is accredited by the British Institute of Cleaning Science (BICSc) and our housekeeping team are all BICSc trained.

Track and Trace

Upon arrival, we kindly ask that you use the NHS track and trace system. It is a legal requirement to ask all our customers aged 16 and above to provide name and contact details when visiting us. You will find our unique QR code available to scan at reception on your NHS COVID-19 app. By law we are required to hold this information for 21 days in accordance with GDPR.

Food and Drink

As we continue to follow all COVID government guidelines in place at the time of your visit and ask you to do the same, you may also notice a few changes when visiting our bars or restaurants to ensure our customer safety.

When you visit any of our outlets, please scan the unique QR code using the NHS COVID-19 app. We ask you follow government guidelines and wear a face mask when not seated. There is no need to book or reserve a table in advance. All self-service of food, cutlery and condiments has been suspended, these will be served with the food. We will have a designated waiting space for takeaway orders and set out table plan for our dining area. Clear guidance on social distancing and hygiene is provided and there are floor markings to assist with queues. All table menus will be single use. Again, we are now a cashless payment only business.

You can also download the Ontapp app in Kbar to have all your drinks delivered directly to your table! 

No matter what extra measures are in place the highest food safety standards will continue to be maintained at all of our on-site bars and restaurants which have all received a five star food hygiene rating from the FSA (Food Standards Agency).

Bookings Policy

If you booked your bed and breakfast room directly through us, we have a 48-hour cancellation policy. You can re-book anytime during our season for 2021 at no additional cost (season ends 3 September 2021 and is subject to availability) or alternatively our team will issue a full refund.

For B&B bookings made through a third party (e.g. Expedia or Booking.com) please contact them directly in the first instance should you need to cancel or make changes to your reservation.

We've signed up...

To ensure the safety of our conference and B&B guests we have signed up the following industry standard accreditations 

Frequently asked questions

  • What time is check in and check out? You can check in from 14:00 on your day of arrival. To avoid queuing at our busy periods you may wish to arrive after 16:00. We have introduced Express Checkout drop boxes for guests with no outstanding charges to prevent you queuing on departure. Check out time is 10:00 which can be extended to midday for an additional fee.

  • Will I be required to wear a face mask? Yes – in line with government guidelines you are required to wear a face mask when inside any public areas whilst at The University of Kent, except when sat dining or drinking in our outlets. Please remember to bring a face covering with you. Our staff will also be wearing face masks when working indoors too. (Exemptions only for medical reasons).

  • Can I pay by cash or card? If you have not already paid in advance, then you can pay via card at reception. We are now a cashless payment only business to help reduce contact and can therefore no longer accept cash transactions. (We unfortunately do not accept AMEX). We also use the Ontapp app in Kbar to have all your drinks delivered directly to your table! 

  • What if I require maintenance or repairs in my room? Should you require a maintenance call in your room or accommodation, we will ask guests to stand outside the room or space whilst the work is being carried out. This is to maintain everyone's protection.
  • Will food and drink be available during my stay? Yes our catering outlets will be open in accordance with the government guidelines in place at the time. Please visit www.kent.ac.uk/catering for outlet information

  • Can I use the gym and bike hire facilities during my visit? Our Cycle Hub will remain closed for the summer season 2021, however other Kent Sport and gym facilities will be open and are free to all our B&B guests.
  • Will the cinema and theatre be open during my visit? The Gulbenkian theatre and cinema is looking forward to welcoming guests in accordance with the government guidelines currently in place. Find out more at the Gulbenkian's website
  • What happens if I get Covid-19 symptoms during my stay? We hope you enjoy a healthy stay with us, however if you start to feel unwell then we ask you to please stay in your bedroom, inform us by emailing stay@kent.ac.uk and a member of the relevant team will be able to further assist you. We also have a test centre on-site.

  • What happens there is a case of Covid-19 during my stay? We are taking every precaution to ensure the safety of our all guests and staff. Should a case be suspected or confirmed within your accommodation, we will contact you to determine your recent close contacts and either ask you to isolate or relocate you to another room for the remainder of your stay.