During this time our priority is to ensure the safety of all our visitors, overnight guests and staff alike. Our teams have been working hard, implementing new measures to ensure we can operate in a safe way, whilst maintaining the best possible customer experience.

Visiting us

We are continually reviewing and amending our Covid-19 procedures within government guidelines.

What can you do

  • Utilise our hand sanitiser units located conveniently at the building entrance.
  • Follow any one-way entry / exit system we have in place in some buildings.
  • Please be patient when visiting our receptions, bars and restaurants as you may be asked to queue and/or socially distance
  • Unless exempt, we kindly ask you wear a face mask when inside buildings.
  • Be aware that we are increasing ventilation wherever possible by opening doors and windows.

What you can expect from us

Reception
Please check in with our friendly reception team when you arrive. Our accommodation receptions are open as usual, with new perspex screens to protect both our guests and staff. All keys are sanitised between guest stays and provided in an individual envelope, and our in-room information has been moved online for you to access.

We have also introduced an Express Check Out service to reduce queuing times at the reception desks, for guests with no outstanding charges. 

Contactless payments
Wherever possible we encourage contactless transactions and are now a cashless payment only business to help reduce contact.

Our Rooms
Between each stay, our accommodation is fully disinfected. You will notice some changes as we have temporarily removed some ‘finishing touch’ items from our bedrooms, such as bed runners, cushions, toiletries and brochures to reduce risk of transmission.

Cleanliness
You can rest assured our experienced housekeeping team are providing the highest levels of cleanliness and hygiene with pride, passion and professionalism. Hand sanitiser stations are located at the entrance of our buildings. In all communal areas the team have increased touch-point cleaning taking place, this also extends to public toilets and the stairwells inside our accommodation buildings. Kent Hospitality Housekeeping is BICSc accredited and our housekeeping team are all BICSc trained.

Track and Trace  
Upon arrival, we kindly ask that you use the NHS track and trace system. It is a legal requirement to ask all our customers aged 16 and above to provide name and contact details when visiting us. You will find our unique QR code available to scan at reception on your NHS COVID-19 app. By law we are required to hold this information for 21 days in accordance with GDPR.

Food and Drink
As we continue to follow all COVID government guidelines in place at the time of your visit and ask you to do the same, you may also notice a few changes when visiting our bars or restaurants to ensure our customer safety.

When you visit any of our outlets, please scan the unique QR code using the NHS COVID-19 app. We ask you to follow government guidelines and wear a face mask when not seated. There is no need to book or reserve a table in advance. All self-service of food, cutlery and condiments has been suspended, these will be served with the food. We will have a designated waiting space for takeaway orders and set out a table plan for our dining area. Clear guidance on social distancing and hygiene is provided and there are floor markings to assist with queues. All table menus will be single-use. 

No matter what extra measures are in place the highest food safety standards will continue to be maintained at all of our on-site bars and restaurants which have all received a five star food hygiene rating from the FSA (Food Standards Agency).

B&B Bookings policy

If you booked your bed and breakfast room directly through us, we have a 48-hour cancellation policy. You can re-book anytime during our season for 2021 at no additional cost (season ends 3 September 2021 and is subject to availability) or alternatively our team will issue a full refund.

For B&B bookings made through a third party (e.g. Expedia or Booking.com) please contact them directly in the first instance should you need to cancel or make changes to your reservation.

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