Centre for Health Services Studies

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Ann-Marie Towers



I joined CHSS as a Senior Research Fellow in April 2019, after sixteen years at the Personal Social Services Research Unit (PSSRU) at the University of Kent. I am a collaborator for the NIHR Research Design Service South East, a panel member for NIHR Research for Patient Benefit (South East) and lead a programme of work to develop, test and support the Adult Social Care Outcomes Toolkit (ASCOT).
I am a mixed-methods researcher, using both qualitative and quantitative techniques. I have a special interest in how we might employ qualitative methods, such as observations, supported interviewing techniques and forms of adapted communication, to try and ascertain the views and experiences of care home residents and people with cognitive and communication difficulties. I have been the principal or co-investigator on several grants and have received funding from the Big Lottery fund, the NIHR School for Social Care Research, NIHR Health Services and Delivery, NIHR Research for Patient Benefit and most recently, from NIHR for one of the new Policy Research Units (Quality, Safety and Outcomes of Health and Social Care Research Unit).
As well as traditional research, I deliver training and consultancy in the UK and internationally to support the wider use of the Adult Social Care Outcomes Toolkit in research, policy and practice. Recent examples include:

  • Writing and delivering new ‘train the trainer’ courses in Australia to support the use of ASCOT in care planning conversations.
  • Working with the Northern Ireland Health and Social Care Board to support their use of ASCOT in the evaluation of self-directed support.
  • Training NHS England to use the ASCOT in their national evaluation of the care home vanguard sites.
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Also view these in the Kent Academic Repository

Total publications in KAR: 0 [See all in KAR]
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Applied health research, health and social care evaluation, vulnerable groups, complex health needs, long term care of older people, integrated care, mixed methodology, qualitative research, children's hospices, European research, health visiting

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Centre for Health Services Studies, University of Kent, Canterbury, Kent, CT2 7NF

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Last Updated: 09/10/2020