Dr Catherine Marchand
- 01227 827912
As a research associate, I work with Professor Stephen Peckham on the General practitioner (GP) recruitment, retention and re-engagement research project (Health Education Kent Surrey and Sussex workforce planning).
The project aims to provide an analysis of the evidence and recommendations for NHS England and partners on interventions and GP workload. Using the NHS England ten-point plan to support the recruitment, retention and re-engagement of GPs, we are conducting an evidence synthesis to support actions set out in the plan and gathering evidence from wider literature on other approaches to retention and recruitment.
On a personal basis, I am also working on a research project with Dr Bogdan Negoita from the Warwick Business School at The University of Warwick on the effects of source of social support on employee well-being in a stressful situation such as IT outsourcing.
My research interests are in workplace relationships - occupational stress, health psychology, employee well-being, work group and team processes and organisational behaviour and interdisciplinary work groups in healthcare. My expertise revolves around employee’s health psychology and wellbeing, organisational and occupational health psychology and quantitative and qualitative research methods.
I studied at undergraduate and postgraduate level in Montréal (Québec, Canada), obtaining a BCom in management specialising in Organisation and Human Resource Management in 2006; and an MBA in 2009 from the Université du Québec à Montréal. My Master’s dissertation was The Role of the Team in Employee Relationships: A Multi Foci Approach to Employee Retention. My doctoral dissertation looked specifically at the effect of organisational support on stress.
While studying for my PhD I worked as a research assistant, at both the Université du Québec à Montréal and HEC Montréal. From cross-sectional research on employee attraction and retention, and team relationships to longitudinal studies on sources of organisational support and commitment, I had the opportunity to study organisational settings and employees from different professions.
I was also privileged to mentor and coach students and doctorate colleagues, mainly in research methodologies.
In 2012, I joined the Faculty of Medicine of the Université de Montréal as a member of the Patients-as-Partners initiative. I held various roles from tutor, mentor and trainer, in modules such as Health Science Collaboration, Community Health Internship, and Clinical Ethic Workshop. I am a member of the Patient expert committee and the Network of Primary Care Research at the Université de Montréal.
I successfully completed my PhD in Management in 2015 at HEC Montréal and joined CHSS in September 2015.
Organisational Behaviour (OB) & Human Resource Management (HR) divisions, Academy of Management (AOM)
European Association of Work and Organisational Psychology (EAWOP)
Society of Industrial and Organisational Psychology (SIOP)
Lussier MT, Boivin N et al Let’s Discuss Health: implementation and assessment in primary care of a web strategy to motivate patients to self-manage their health and support collaboration with health care providers (Canadian Institutes of Health Research)
Also view these in the Kent Academic Repository
General Practice is central to the NHS, and is where people first seek non-emergency health advice. GPs deal with a wide range of health and social care issues for local people. They have traditionally employed a staff team of e.g. nurses, care assistants, receptionists, managers and liaise with community services such as midwives and health visitors. Many GPs are retiring or leaving the NHS. More newly-trained doctors work in hospitals and there is a shortage of GP practice nurses. NHS general practice is under pressure. At the same time, more people with long-term conditions need regular care from GP teams. Tasks formerly done in hospital are being transferred to general practice. It is vital that GPs organise teams efficiently to treat as many patients as possible. General Practices’ staffing arrangements vary widely. Practices have tended to become larger over time, and include a wider range of staff (e.g. physiotherapists, pharmacists). Some GPs have combined into ‘super-practices’. There is little evidence to show GPs and service commissioners what size or structure of practice, or professional staff mix, works best for patients. This NIHR Health Services & Delivery Research-funded project aims to provide such evidence, exploring how the composition of GP teams and team relationships (‘climate’) affects quality of care and health outcomes for patients, and practice costs. Professor Stephen Peckham leads the project team, who will: Survey the literature to learn about skill mix in countries with healthcare systems resembling our NHS. Analyse existing big data sets and use statistical methods to investigate the relationship between differences in the organisation and skill mix of practices in England and quality of care and effectiveness. Quality measures will be based on inspection data. Effectiveness will be measured using number of patients hospitalised for conditions that should be general practice managed. Conduct a staff survey in a nationwide sample of practices to explore how workforce issues affect staff wellbeing and job satisfaction Observe/interview staff to investigate how team climate affects daily working and patient experience. Work with GPs and commissioners to review project findings and create guidelines for all practices on optimum professional staff mix and good team working. Find novel ways to publicise research results to GPs, NHS managers, government organisations, academics and the public. Patient and public opinion provided valuable input to the research application and a service user group will contribute at all stages of the project. Start date: 01/10/2018 End date: 30/09/21 Funder: NIHR Funding: £404,316
Undergraduate Curriculum Resources on Health and Work
CHSS and partners will design an integrated curriculum for health care professionals that addresses how to communicate with service users/patients about staying in and returning to work. To increase health professionals’ confidence in discussing health and work with patients, having acquired the skills, knowledge, tools and techniques to undertake this activity. To increase the uptake of health professionals broaching the issue of Health and Work in their patient consultations, including giving professionals the capability and confidence to use the fit note as a system for practical advice as well as a process for sickness certification To increase patients’ experience of feeling more supported by health professionals. To increase the number of patients understanding the value of work to their own health and well-being, including their expectations of the fit note, by receiving advice from health professionals. An external academic and professionals steering panel will include the following representatives: CHSS GMC Health Education England Academic Occupational Health Physician National Occupational Health Network Medical Schools Council Start date: 19/10/18 End date: 31/12/17 Funder: Public Health England Funding: £149,871
RISKIT-CJS evaluation of a multi-component intervention to reduce substance use and risk-behaviour in adolescents engaged with the criminal justice system
Adolescence is a critical developmental stage when young people make behavioural and lifestyle choices that have the potential to impact on their health and wellbeing into adulthood. While risk-taking is important for healthy psychological development, for many, inappropriate risk-taking is significantly associated with health and social harm during adolescence and these harms persist well into adulthood. Young people involved in the criminal justice system are a particularly vulnerable group with a greater propensity to take risks that are likely to have long term impact on their future health and wellbeing. The RISKIT-CJS programme is a multi-component intervention encompassing both individual and group work and includes elements of motivational enhancement, psycho-education, psychosocial approaches, cognitive behavioural therapy and mindfulness. The study is a major multi-centre evaluation of RISKIT-CJS. The methodological approach is a mixed method, prospective, pragmatic randomized controlled trial with individual allocation, combining both quantitative and qualitative evidence. The study will be conducted across three geographical areas; South East England, South London, North East England, covering a diverse socio-economic and ethnic population. Start date: 01/09/2016 End date: 31/08/2019 Funder: NIHR Public Health Research Funding £892,675