Centre for Health Services Studies

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Dr Amanda Bates BA (Hons), MSc, PhD, C.Psychol

Patient Experience and Public Involvement Lead



I am the Patient Experience and Public Involvement Lead for the Centre for Health Services Studies (CHSS). As a service user researcher, I have a personal and professional interest in promoting engagement and involvement in research. I work with service users and community groups to promote their interest and involvement in research. I also provide tailored advice and guidance to CHSS researchers and students about the various ways of engaging and involving service users in research, from reviewing recruitment strategies to the dissemination of results. I initiated and now manage the CHSS Opening Doors to Research Group [12] (ODRG). ODRG is made up of members of the public who advise CHSS researchers and students on aspects of their research to ensure that it is both useful and relevant to end users.

I have a BA (Hons) in Psychology, an MSc in Health Psychology, and have recently completed a PhD in Applied Psychology. I am also a Chartered Psychologist. My PhD focussed on children and young people with learning disabilities, and clefts, and qualitatively explored their appearance self-perceptions, social experiences, and whether or not they felt involved in decisions about their NHS care.

I am leading the PPI element in a Public Health England funded project to develop undergraduate medical curriculum resources in health and work. I am also leading on the PPI aspect of a London Sport funded bid on Social Prescribing and physical health in addition to co-designing and delivering training on sport and physical activity for the Social Prescribing sector. This skills based training will be informed by health psychology theory encompassing evidence based methods for supporting behaviour change/psychological adjustment in physically less active populations. Finally, I am currently supporting the PPI element in an NIHR HS&DR project about the impact of the GP workforce (team structure and functioning) on quality of care, effectiveness and costs and will also be involved in the design and delivery of the qualitative aspect of the project.

My service user and research experiences have resulted in a number of invitations to speak at various national and European conferences such as The European Cleft and Craniofacial Initiative for Equality in Care, The Craniofacial Society of Great Britain and Ireland, and the Appearance Collective.
I am an active member of The University of Kent’s Public Engagement with Research Advisory Group, and am also the Co-Chair of the Disability Staff Network.

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Also view these in the Kent Academic Repository

Hashem, F., Jaswal, S. K., Marchand, C., Forbes, L. J., Srinivasan, N., Bates, A. and Peckham, S. (2021) 'Incorporating the interaction between health and work into the undergraduate medical curriculum – a qualitative evaluation of a teaching pilot in English medical schools', Education for Primary Care. doi: 10.1080/14739879.2021.1914182.
Hashem, F., Stephensen, D., Bates, A., Pellatt-Higgins, T., Hobbs, R. N., Hopkins, M., Woodward, H., Stavropoulou, C., Swaine, I. L. and Ali, H. (2020) 'Acceptability and feasibility of an isometric resistance exercise programme for abdominal cancer surgery: an embedded qualitative study', Cancer Control. Sage. doi: 10.1177/1073274820950855.
Bates, A., Forrester-Jones, R. and McCarthy, M. (2019) 'Specialist hospital treatment and care as reported by children with intellectual disabilities and a cleft lip and/or palate, their parents and healthcare professionals', Journal of Applied Research in Intellectual Disabilities. Wiley, pp. 283-295. doi: 10.1111/jar.12672.
Hamilton-West, K. E., Bates, A., Hotham, S. and Wilson, P. M. (2019) 'Development of a training programme for primary care mental health staff to support management of depression and anxiety in long-term conditions', Primary Health Care Research & Development. Cambridge University Press. doi: 10.1017/S1463423618000658.
Stephensen, D., Hashem, F., Corbett, K., Bates, A., George, M., Hobbs, R. P., Hopkins, M., Huttchins, I., Lowery, D. P., Pellatt-Higgins, T. and others. (2018) 'Effects of pre- and post-operative resistance exercise interventions on recovery of physical function in patients undergoing abdominal surgery for cancer: A systematic review of randomised controlled trials', BMJ Open Sport and Exercise Medicine. BMJ. doi: 10.1136/bmjsem-2017-000331.
Book sections
Bates, A. (2012) 'Promoting participation and involvement in appearance research', in Rumsey, N. and Harcourt, D. (eds) The Oxford Handbook of the Psychology of Appearance. Oxford University Press, pp. 658-672. doi: 10.1093/oxfordhb/9780199580521.013.0049.
Hamilton-West, K. E., Bates, A., Hotham, S. and Wilson, P. M. (2017) Improving competencies of PWPs/counsellors to work with people with long-term conditions: Final Report. University of Kent.
Bates, A. and Aranda, K. (2010) The Peer Review Panel for the Research Design Service South East. Involve.
Anderson, J. and Bates, A. (2017) 'Going to the Dentist', Tizard Learning Disability Review. Emerald, pp. 230-230. doi: 10.1108/TLDR-01-2017-0003.
Conference or workshop items
Hamilton-West, K. E., Bates, A., Hotham, S. and Wilson, P. M. (2018) 'Development and Evaluation of a Long-Term Conditions Training Programme for Primary Care Mental Health Workers', in. European Health Psychology Society Conference.
Bates, A. (2018) 'Patient Perspective', in. European Cleft and Craniofacial Initiative for Equality in Care Conference.
Bates, A., Forrester-Jones, R. and McCarthy, M. (2018) 'The experiences of children and young people with a learning disability/need and a cleft lip and/or palate', in. Craniofacial Society of Great Britain & Ireland (CFSGBI) Annual Scientific Meeting.
Bates, A. (2015) 'Nothing about me without me', in. Cleft Lip and Palate Association annual conference. Available at: https://www.clapa.com/about-us/what-we-do/clapas-annual-conference/.
Bates, A. (2015) 'Patient and Public Involvement in CHSS', in. Clinical Audit and Research Conference.
Bates, A. (2015) 'Patient Involvement: what it is and isn't; what is important; good practice; A personal perspective', in. Appearance Collective conference.
Bates, A. (2012) 'Intellectual disability and cleft lip/ palate: young people's appearance self perceptions and psychosocial experiences.', in. IASSID World Congress. Available at: https://iassid.org/conference/index.php/HPC/2012IWC/paper/view/599.
Bates, A. and Shaw, W. (2011) 'Getting involved in research', in. Cleft Lip and Palate Association annual conference.
Bates, A. and Pandya, R. (2011) 'Patient and Public Involvement in Research', in. NIHR workshop.
Pandya, R. and Bates, A. (2010) 'Developing a code of ethics for Patient and Public Involvement in research design', in. INVOLVE conference. Available at: http://www.invo.org.uk/posttypeconference/developing-a-code-of-ethics-for-patient-and-public-involvement-ppi-in-research-design/.
Coad, J., Bates, A. and Williamson, H. (2010) 'Looking forward and thinking together – User involvement in Practice in Appearance related projects', in. Appearance Matters 4.
Bates, A. (2010) 'User involvement in cleft research', in. Cleft Research Workshop. Available at: http://www.craniofacialsociety.org.uk/downloads/Cleft_2010.pdf#page=88.
Bates, A. (2010) 'My Fascinating Pout: Promoting the voice of service users in cleft care', in. Body & Mind – Making The Link.
Bates, A., Rumsey, N. and Emerson, M. (2008) 'Social functioning and satisfaction with appearance in 10 & 15 year olds with a cleft compared with those without a cleft', in. Annual Scientific Conference.
Rumsey, N., Bates, A. and Emerson, M. (2008) 'Satisfaction with facial appearance: Do patients and parents agree?', in. Annual Scientific Conference.
Bates, A., Forrester-Jones, R. and McCarthy, M. (2018) 'Parental views of their child's care and experiences when a cleft lip and/or palate co-exists with a learning disability/need'. Craniofacial Society of Great Britain & Ireland (CFSGBI) Annual Scientific Meeting.
Showing 25 of 26 total publications in KAR. [See all in KAR]
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Service users, community groups, public engagement, participation, user involvement, health psychology, disability issues, appearance and body image concerns

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Last Updated: 07/01/2019