I Want to Work In … Travel & Tourism
including Ecotourism and what you can do with a degree in tourism.
Useful starting points:
- Prospects Sector Briefing on Tourism www.prospects.ac.uk/links/TourismSB
Includes detailed profiles of the following job roles:
- Holiday representative
- Tour manager
- Tourism officer
- Tourist information centre manager
- Travel agency manager
- Target Jobs: Hospitality, Leisure & Travel
- Tourism Sector profile from the Graduate Recruitment Bureau
- Institute of Travel and Tourism www.itt.co.uk set up to 'develop the professionalism of its members within the industry'
- Travel Weekly http://jobs.travelweekly.co.uk Site includes a job-search database
- World Tourism Organisation www.world-tourism.org
- The ABTA Magazine www.countrybycountry.com the official publication from the leading travel association, so is an extremely useful resource for people working within the travel industry.
PROFILE: Tourism Information Centre Manager
Provides information to tourists about local attractions, events and accommodation. Deals with enquiries face to face, by phone, and post.
PROFILE: Travel Agent
INVOLVES: Clerical/technical sorting of travel arrangements. Financial & computer work after hours to ensure people & destinations match. Giving advice on travel matters. Marketing holidays & travel. Selling to customers. Meeting targets.
PROFILE: Holiday Representative
Looks after holidaymakers at resorts. Meets people on arrival. Organises excursions and entertainment. Acts as a tour guide. Handles problems such as lost possessions or passports. Deals with illness of guests. Liaises with hotel managers.
Books (available in the Careers Service)
- Working in Tourism: the UK, Europe & Beyond
- Working on Cruise Ships
- Working in Ski Resorts
- Cosmos www.cosmosholidays.co.uk
- Directline-holidays directline-holidays.co.uk Surrey & Sussex based travel company with ongoing requirement for travel & tourism students.
For internships/work experience email firstname.lastname@example.org
For paid work as a travel agent see www.directline-holidays.co.uk
- Fleetway Travel www.fleetwaytravel.com jobs in Bromley and London
- The Flight Centre http://careers.flightcentrelimited.co.uk
- Holiday Extras www.holidayextras.co.uk/jobs.html Kent-based provider of airport hotel and parking services
- James Villa Holidays www.jamesvillas.co.uk company based in Maidstone
- Natives www.natives.co.uk website for seasonal workers in the skiing holiday sector
- NST www.nstjobs.co.uk educational holidays in France
- Rayburn Tours www.rayburntours.com/education/about-us/careers tour operator based in Derby that specialises in Educational, Sporting, Concert, and Ski tours for groups of young people and adults. Looking to recruit a team of undergraduates for a paid full time 12 month placement in-between their years of study.
- Saga www.saga.co.uk travel and financial services. Has a management training scheme. Based in Folkestone
- STA Travel www.statravel.co.uk
- Trailfinders www.trailfinders.com
- Transun Travel www.transun.co.uk specialist tour operator
- Visit Britain www.visitbritain.org runs a Graduate Programme
- Western & Oriental www.westernoriental.com The Western & Oriental Group welcomes applications from graduates and alumni. We not only offer internship and graduate programmes, but we also offer other travel related work opportunities at www.westernoriental.com/careers/internships-and-graduates/junior-graduate-role
True Stories from Travel Agencies
I had someone ask for an aisle seat so that their hair wouldn't get messed up by being near the window.
A client called in inquiring about a package to Hawaii. After going over all the cost info, she asked,
"Would it be cheaper to fly to California and then take the train to Hawaii?"
I got a call from a woman who wanted to go to Cape Town. I started to explain the length of the flight and the passport information when she interrupted me with
"I'm not trying to make you look stupid, but Cape Town is in Massachusetts.
"Without trying to make her look like the stupid one, I calmly explained, "Cape Cod is in Massachusetts, Cape Town is in Africa."
Her response ... click.
A man called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that is not possible, since Orlando is in the middle of the state.
He replied, "Don't lie to me. I looked on the map and Florida is a very thin state."
I got a call from a man who asked,
"Is it possible to see England from Canada?"
I said, "No." He said "But they look so close on the map."
Another man called and asked if he could rent a car in Dallas. When I pulled up the reservation, I noticed he had a 1-hour lay-over in Dallas. When I asked him why he wanted to rent a car, he said, "I heard Dallas was a big airport, and I need a car to drive between the gates to save time."
A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 8:20am and got into Chicago at 8:33am. I tried to explain that Michigan was an hour ahead of llinois, but she could not understand the concept of time zones. Finally I told her the plane went very fast, and she bought that!
A woman called and asked, "Do airlines put your physical description on your bag so they know whose luggage belongs to who?"
I said, "No, why do you ask?"
She replied, "Well, when I checked in with the airline, they put a tag on my luggage that said FAT, and I'm overweight, is there any connection?"
After putting her on hold for a minute while I "looked into it" ( I was actually laughing) I came back and explained the city code for Fresno is FAT, and that the airline was just putting a destination tag on her luggage.
A woman called and said, "I need to fly to Pepsi-cola on one of those computer planes."
I asked if she meant to fly to Pensacola on a commuter plane. She said, "Yeah, whatever."
- www.ski-jobs.co.uk jobs in ski resorts.
Tourism in Kent
See our Working in Kent pages www.kent.ac.uk/careers/kentopps.htm#Tourism for details of other organisations in the tourism and transport sector that have a presence in Kent
- Institute of Tourist Guiding www.itg.org.uk
- Advice on training as a Blue Badge Guide www.tourist-guides.net
Tourism Management Graduates
Employers will be as interested in your personal skills as your degree subject. The tourism industry will be recruiting potential managers and so decision making, problem solving, working effectively within a team and flexibility will be essential. In an industry where personal service to the customer is so important, an outgoing, friendly personality and the ability to think on your feet will be an advantage. Good communication and presentation skills are essential and you will need language skills to work abroad.
You will need to show evidence of having and using relevant skills so think carefully about your academic and other experience and be prepared to describe situations where you have demonstrated them. See your careers adviser if you need help with skills mapping.
Destinations of Kent Tourism Management Graduates
- Receptionist – Handpicked Hotels
- BA Business – Tourism
- Customer Services – EUJet
- Quality Controller – P&B Metal Components
- Stewardess – Virgin Atlantic
- Travel Consultant – Travel Care
- Hotel Reservations – Getaway Travel
- Reservations Adviser – Direct Holidays
- Travel Consultant – Pure Vacations
- Sales Co-ordinator – AMF Bowling
- Visitor Assistant – Leeds Castle Enterprises
- BA Business – Tourism
- Classroom Assistant – Primary School
Ecotourism has been defined as, "Travel to natural areas that conserves the environment and sustains the well-being of local people." It involves helping people to understand and appreciate the environment including the need for wildlife conservation and respect for native peoples.
There is a wide range of job opportunities involved with ecotourism including wildlife lodge manager, trail leader, ecotour naturalist, educational instructor, PR Executive, marketing manager and program director. You may work for a private company that runs tours, or a national park or outdoor education center. You could eventually manage your own ecotourism business. The work can sometimes be dangerous, and the hours long. If you are a tour guide in the jungle, you have to be constantly on the lookout for potential dangers to your hikers. Much of the work in ecotourism is seasonal. It is helpful to be fluent in a language used in major ecotourism destinations. As it is a relatively new area there is not much careers information available, so you will need to use Creative Jobhunting techniques
- thegreatprojects www.thegreatprojects.com offer responsible tourism opportunities abroad, focusing on the animal welfare and conservation of more endangered species such as Elephants, Gorilla, and Turtle.
- Responsible Travel www.responsibletravel.com "world's largest selection of responsible/eco/adventure holidays"
- The International Ecotourism Society (TIES) www.ecotourism.org non-profit organization
- Travel Guardian Ecotourism Section http://travel.guardian.co.uk/ecotourism excellent resource on ecotourism including links to companies
- Tourism Concern www.tourismconcern.org.uk UK resource for ethical and sustainable tourism.
- Ecotourism Careers Desk www.ecoclub.com/jobs worldwide jobs, internships & consultancies in the fields of Ecotourism, Sustainable Tourism, Community Tourism, Adventure Travel, Wildlife Conservation, Park Management, Environmental Management & International Development.
- Eco Tours www.ecotourdirectory.com large selection of eco tour operators from around the world.
- Tourdust www.tourdust.com Adventure travel specialists: offer student placements and internships for recent graduates looking to gain experience in the online travel sector.
- Steppes Travel www.steppestravel.com ecotourism & ethical wildlife holiday provider - often looking to hire graduates with an interest in ecotourism as travel consultants.
- Relevant Masters courses include:
- MSc Conservation and Tourism - University of Kent,
- MSc in Ecotourism - Portsmouth University
Other information resources
- Working Abroad www.kent.ac.uk/careers/sitesint.htm
- Using Languages www.kent.ac.uk/careers/modernlanguages.htm
Last fully updated 2013