Try a practise interview for retail banking, answering typical questions and also getting tips on how you should answer. There are also other questions students have been asked at banking interviews. Retail banking is also know as high street banking and is largely about managing customers accounts, sellling loans and mortgages etc. It differs from investment banking: see our separate interview on thisRetail Banking

RETAIL BANK MANAGERS need good WRITING skills , for example when drafting a letter to reply to the complaint of a customer. They need to be good LISTENERS to be able to sort the wheat from the chaff when a customer is asking for a large loan. They have to be PERSUASIVE when trying to persuade a local company to bank with them rather than a competitor bank, and to be able to both DIRECT and CO-OPERATE with their staff. They need to be good at ANALYSING information and MAKING DECISIONS when, as above, deciding whether or not to make a loan, and of course they need to be NUMERATE, but GCSE maths is probably sufficient here. Employers will be looking to see how you can talk about and demonstrate these skills at your interview. The sort of evidence you could offer includes:

Before you arrive ...

Before your interview research the company and the banking industry: see our banking careers page. You may get verbal and numerical reasoning tests see for examples.

Also see our Interview Reports for banking interviews.

There follow some of the questions that might be specifically asked of students at interviews for retail banking jobs. General interview questions are not asked here, so you might also like to try the general or multiple choice interviews as well for standard interview questions that can be thrown at any candidate. Click on "First Question" to begin. Think carefully about how you would answer, then click on "Show Answer Tips" to get an idea of how you should be answering.


Other questions students have been asked at banking interviews

If you have been to an interview or assessment centre recently please fill in our interview report form to help other students.

About yourself: your study, work experience and skills

Competency questions. See our page on How to Answer Competency-based Questions

Commercial Awareness Questions. See our page on How to answer Commercial Awareness Questions




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