Who should I contact if I have a general enquiry?
You can email us at email@example.com or call us on 01227 823033
How can I find out what job opportunities there are at the University of Kent?
We have a variety of opportunities available across our schools and departments. Please click on Search & Apply for Jobs and then choose an area that you feel you may be interested in working. You will then be able to select 'Job Search' and see what opportunities are available.
How do I sign up to be notified of new vacancies that may be of interest to me?
Simply conduct a search and you will be given the option at the bottom of the results screen to enter your email address to be informed of future vacancies that match your search criteria.
Can you advise on my suitability for the role and whether or not I should apply?
We are unable to give specific advice to applicants on the likelihood of their application being successful. All applications for our advertised posts are assessed against the published criteria for the role. Those who meet the criteria to the greatest extent will be selected for interview. As we are unable to pre-empt the quantity and quality of applications for the role in question, or how many of these will meet all essential criteria, the best advice we can give is that you review the job description and person specification in detail and assess to what extent you can evidence that you meet the requirements.
How do I apply for a position I have seen on the website?
All applications for our vacancies must be made via our jobs website. We are not able to accept applications or CVs sent by email. To apply for a vacancy, click on the link at the bottom of the advert “Click here to apply for this job”. You will be asked a series of pre-application questions which must be answered carefully. If you have not applied through our website before, you will be asked to register for an account. Otherwise, enter your email and password to access your account.
The requirements for applications will be given in the job advert under “Further Information” – some positions will require you to complete a standard application form with questions regarding your skills, abilities and experience, others will require you to upload a summary document and CV, as well as supporting documents if applicable.
Ensure that the application is being made for the correct post – the job title will be indicated at the top of the page. It is important that you complete each section of the application process – when you confirm a section is complete this will be indicated with a tick alongside the section title. Once all sections are complete with ticks alongside and you are ready to submit, please click “Click here to submit your application form”. Click “Submit Application” at the bottom of the next page, once you have read and understood the declaration. If you have submitted successfully you will see “Application confirmation” and you will receive a confirmation email.
What happens next in the application process?
Following the closing date, and once the shortlisting has taken place, we will contact you to let you know if you are being invited to attend an interview, or if your application has been unsuccessful at this stage. We receive thousands of applications every year and unfortunately we are only able to provide feedback following an interview.
When will I know if I have been successful? What is the timescale involved?
It is difficult to give a definite timescale for reviewing applications as it may vary depending on the type of role that you are applying for. We will endeavour to advise you as soon as possible.
How can I check if my application has been received?
You will receive an automatic acknowledgement email confirming that your application has been received.
How do I get feedback on my application if I am unsuccessful?
Due to the high number of applications we received we can only give feedback to interviewed candidates. If you have attended an interview and would like feedback please email us at firstname.lastname@example.org or call us on 01227 823033.
Can I make a postal application?
All applications to our vacancies must be made online via our jobs website. You can access the internet at many cafes, libraries and job centres. If you have any questions or difficulties with this, please call us on 01227 823033.
Can I still apply after the closing date?
Unfortunately, we do not accept applications after the closing date. Posts close at midnight on the given closing date, unless otherwise stated.
I am not a British/ EEA national. Can I still apply for advertised posts at the University?
For some posts that require specialist skills or qualifications, we may be able to obtain a Certificate of Sponsorship for a suitably qualified applicant who is not eligible to work in the UK. If in doubt, please contact us.
At what stage will you contact my referees?
For most positions, references are contacted at offer stage. However, for academic and some research posts, references are requested prior to interview for all shortlisted candidates. You are prompted to indicate whether or not we can contact your referees prior to interview as part of the application process.
I have been invited for an interview, will the University pay for my travel expenses?
A candidate guide for interview expenses is available here. If you have any questions, or if you are currently residing abroad, please check with us before making arrangements. We may cover travel expenses or alternatively we may request to interview by telephone or video link.
To submit a claim, please complete the Expenses Claim Form and send, along with all relevant receipts/proof of purchase, directly to the hiring department.
I have been invited for an interview but am unable to attend on the given date. Can I request an alternative date?
We try to advertise interview dates with the vacancy details so that applicants are aware in advance. Due to the arrangements that have to be made to convene an interview panel and venue, it is not usually possible to re-arrange dates. However, on occasion panels are able to offer alternative dates, so please contact us, giving details of your circumstances, to enquire.
I would like to provide feedback or raise a complaint about the service I have received. Who should I contact?
We strive to provide the best possible recruitment experience to all job applicants and candidates. Your comments and feedback are important to help us improve our processes and procedures and the customer service we provide. If you would like to provide feedback, please call us on +44 (0)1227 823033 or email email@example.com.
If you have a complaint regarding any part of the recruitment and selection process, please contact the Resourcing Adviser who is managing the campaign. Their details can be found here. The Resourcing Advisers will endeavour to answer your query or complaint as effectively and efficiently as possible.
If, however, you feel that the response you have received does not resolve your complaint effectively, please raise your concerns in writing to our Resourcing Partner, Michelle Scott M.Scottfirstname.lastname@example.org.