Known accessibility issues

As part of our commitment to accessibility we are required to publish where we know there are issues with our website.

We list below areas within the website that we know are not fully accessible. We also explain what we are doing to fix the issues and give information on alternative ways you can get the content. 

Issues with text

Some link text doesn’t make sense when read on its own (for example, ‘click here’).

We plan to fix the existing links by September 2020. When we publish new content we will make sure link text meets accessibility standards.

Issues with PDFs and other documents

Some of our older Portable Document Formats (PDFs) and Word documents that are essential to providing our services don’t meet accessibility standards - for example, they may not be accessible to screen readers. By September 2020, we plan to either fix these or replace them with accessible HTML pages. 

If you experience difficulty accessing these documents please refer to our list of tools that can help with access or you can request alternative formats. For more information please contact us

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with interactive elements

Some of our interactive elements don't have the required descriptive tags. This means some of our interactive widgets such as carousels don't inform screen reader users of the current state of the widget. 

We plan to make all existing interactive elements and widgets compliant by September 2020. When we launch new interactive elements and widgets we will make sure they meet this accessibility standard.

Issues with images, videos and other media

Some images on our website don't have appropriate alternative text. We plan to make relevant non-decorative images compliant by September 2020. Where we add new images, these will be made to meet accessibility standards.

Some videos and audio on our website does not have the required caption controls or transcriptions available. The regulations don't require us to publish fully accessible video and audio content until new content is created after September 2020. 

What we are doing to fix accessibility issues

We have a plan in place and are working to fix these issues.

We are moving to a new web template that offers far greater accessibility by design.  

Staff responsible for content on the website, are undertaking training in producing more accessible content and improving content already on the site.

We also provide a list of recommendations for tools that can make your online experience better.

In addition, we are working with our suppliers to fix issues relevant to the accessibility of content and systems. 

If you would like more detailed information on the steps we are taking to fix a particular issue please contact us.


If you would like to draw our attention to an inaccessible area of the site please contact us at; please be as specific and detailed as you can. Please also tell us what you like and find useful.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Last update

This page was last updated on 17 September 2019.

Last updated