Moodle accessibility statement

We want everyone who uses Moodle to be able to find, read and understand our content.

We create content to meet the accessibility standards outlined in this and the associated Moodle technical accessibility statement. All content we create is compatible with assistive technology.

View the site your way

You can change the colours, contrast levels, font styles and magnify the page to 200% or more without the text spilling off the screen.

Listening to content

Use text to speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard.

Screen reader users can both listen to the content and navigate around through the site pages and menus.

Tools and plugins to help your online experience

Explore some of our recommendations for tools that can make your online experience better.

Alternative formats

We’ve designed our content to be as accessible as possible by providing maximum personalisation. We provide a facility within Moodle whereby resources can be downloaded in a range of alternative formats via Blackboard Ally or you can use Sensus Access for content outside of Moodle.

If you still experience barriers, contact us to request alternative format documents.

Web standards

Moodle is developed using valid HTML, CSS, PHP and JavaScript to the standards laid out in the Web Content Accessibility Guidelines (WCAG 2.1) - Level AA.

The website content works with assistive technologies that visitors might use. For example, screen readers or text only browsers.

Auditing

We undertake formal accessibility audits of Moodle on a yearly basis using WCAG 2.1 AA standards which guide our long-term audit and improvement plans.

For more information about our commitment to compliance and how we check and maintain the accessibility of the website read our Technical accessibility statement.

What we do about known issues

We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is likely to create a barrier, we’ll state a reason, warn users and offer alternatives - see our Moodle technical accessibility statement (which includes information about Known Issues) for more details.

If we have failed to identify a barrier, please contact us.

Third party content

Moodle includes third party content and functionality. 

Depending on our relationship with the third party, we cannot always guarantee its accessibility. 

Links to other websites

Where we link to other websites that may offer benefits to our users we are not responsible for the accessibility of these or any other websites we don't manage.

Using third party content or functionality on our website

We sometimes feature third party content or functionality on Moodle. This may include:  

  • Turnitin for the submission and marking of assignments
  • Links to KentPlayer recordings (via Panopto)
  • Links to external services such as Vimeo, BobNational and Talis Aspire

If we have paid for content to be created, or have a contractual relationship with the commissioner, we ensure accessibility guidelines are met as part of contractual obligations.

Where we are legally required to feature third party content or functionality, we cannot reasonably accept responsibility for ensuring it meets accessibility standards. However, where it is within our control, we will make every reasonable effort to work towards meeting accessibility requirements.

Video, audio and downloads

Where we use rich media we make sure the media control buttons can be used without a mouse and are labelled for screen readers.

We aim to ensure that all video content has one or more of the following: close-captioning, a transcript or a summary of the key information.

Moodle has some downloadable resources including Word documents and Portable Document Formats (PDFs): read about the accessibility of downloadable content.

Contacting us and what happens next

Please contact us if you have any problems; be as specific and detailed as you can. Please also tell us what you like and find useful.

The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.

When you contact us by email or phone there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Last update

This statement was last updated on 17 September 2019. 

Last updated