Excellence Initiative

  • Excellence through initiative schemes
    The current enhancement theme is titled “Excellence and Change
  • Excellence through initiative schemes
    The previous enhancement theme was titled “Excellence through Partnerships” and aimed to strengthen relationships and build new partnerships within the university.
  • Times Higher Education Leadership and Management Awards 2013
    The Service Excellence theme was shortlisted for the Times Higher Education Leadership and Management Awards 2013 in the Outstanding Departmental Administrative Team category.
  • Administration Charter
    The Faculties have also introduced an Administration Charter which outlines our commitment to delivering Excellence to staff and students.

Welcome to the Excellence Initiative

Designed by and for departmental administration teams. Learn more about our successful events and projects and the way we enhance and value the service delivered by administrative staff to students and colleagues.


At Kent, departmental administration operates as one large team of over 200 members that is deployed across the Faculties, and which reports to the Academic Registrar. Many successful initiatives have been launched and run for all administrative staff in the University's Academic Schools and Centres and the Faculties Support Office. They have all been subsumed under the umbrella of the “Excellence Initiative” and its enhancement themes. The programme aims to encourage sharing of good practice, and enhancing and valuing the service delivered by administrative staff to students and colleagues across the University.

The enhancement themes so far:

  • Excellence and Change - current theme, launched in 2016
  • Excellence through Partnerships – launched in 2014
  • Service Excellence – launched in 2012

Within those themes a number of events and projects have been launched over the years which are showcased on this website. Typical events include conferences linked to the enhancement themes and Liquid Cafés for administrative staff across the Faculties. Special Interest Groups and Partnership Groups have been born out of the initiative; they meet on a regular basis to improve operations across the institution. There are also some schemes for staff that are linked to the enhancement themes.


University of Kent - © University of Kent

The University of Kent, Canterbury, Kent, CT2 7NZ, T: +44 (0)1227 764000

Last Updated: 15/03/2018