Store request service

Useful links

For space or conservation reasons, material that is infrequently used, rare, and some material that is available in e-format, is held in Library stores:

  • Store (Templeman basement)
  • Remote Store (off-site)
  • Special Collections Store (Templeman basement)

The Library catalogue will show which items are held in a store; please submit a request to access them. You can request material in advance - specify the date you need the item.

Some material (eg theses and Special Collections items) is only available for reference access and cannot be borrowed.

Store and Remote Store requests

Requests can be made online via the Library catalogue by clicking the Online request form for this item link in the item record (University of Kent username and password required). Paper request forms are available from the Loan Desk and the IT & Library Support Desk.

Request deadlines and availability
Request type Applies to items in Collections Request by Available from Loan Desk
Store Twice daily,
Monday-Friday		 9.30am 11am
2.30pm 4pm
Remote Store
  • Remote Store
 Once a week Items can take 7-8 days to arrive; you will be notified by email when your item is available.

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Will you notify me when I can collect the item?

You will receive an automatic reservation notification email when you can collect the item from the Loan Desk (during staffed hours). If there is a problem retrieving the item, we will also email you.

Is there a charge for this service?

There is no charge for collections from the Templeman Library basement store.

Remote Store requests are free for University of Kent students and staff and honorary members. There is a charge of £10 per item (incl. VAT) for non-members of the University and for external borrowers, which is expected to be paid at the time of placing the request.

What if I can't collect it straight away?

We will hold the item for you for seven days from the day of retrieval; if you do not collect it during this time it will be returned to the store. Please note that you can request material in advance and specify the date you need it.

What if I need an item at the weekend?

There are no Store collections at weekends or on bank holidays. If you request a basement Store item by 2.30pm on Friday you can collect it from the Loan Desk at the weekend (during staffed hours).

Special Collections store

Special Collections material cannot be borrowed and has to be viewed in the Special Collections Room. Visit the Special Collections website for information on requesting access to material and making an appointment.