Getting started for new students
Claim your Kent IT account
You need a Kent IT account to access student PCs, printers and internet services.
- Claim your Kent IT account online (requires number from your KentOne card)
- Forgot your password? Reset it here | Change your password
Connect your computer and mobile to the Internet
With your Kent IT account, you can connect to Wired internet in study bedrooms, and to the Wireless Service from other campus buildings.
- Wired internet in bedrooms (Canterbury) | Get Connected guide (PDF)
- Wireless at Kent | Wireless for Mobiles (PDF)
- Whilst connected to Kent's network you must abide by Guidelines for downloading material
Access your email
All students get a free University of Kent email account. Sign in using this format username@kent.ac.uk (eg, if your username is abc1, enter abc1@kent.ac.uk).
- Sign in to Live@edu - for undergraduates and taught postgraduates.
- Sign in to ConnectMail - for Research postgraduates.
Check your timetable, and enrolment details
The Student Portal contains your schedule for the first term, including Welcome Week events.
The Student Data System allows you to track your progress, attendance and marks. Please login to check that your name, address and course are correct.
Use student PCs and printers
There are student PCs in the Library and all colleges. Printing is sent to the nearest black and white printer and is double-sided by default - you pay for printing by buying credits online or from machines on campus.
Get help
Contact Helpdesk by email or phone, or in-person at the Templeman Library. User guides and FAQs are also available on this website.
- Quick start IT and Library guide (PDF): Canterbury | Medway | Tonbridge
- Get Connected to the internet and Kent network (PDF) | View all guides
- IT support by phone, email and in-person
- Disability support
- Attend free IT skills workshops for students