Information Services – IT Services

Student email and Kentforlife

Log in to email:

Phone/tablet email settings

Get your mail delivered to your phone/tablet Inbox: email app settings for phones/tablets


Problems logging in? Username and password help

  • Try changing your password especially if you can log in to some services and not others.
  • Try using the password reset service - if you are not registered on that service, contact us with your student or staff number (from your KentOne card). Staff can ask a more senior staff member to verify their identity if they don't have their staff number to hand.

Forgotten your username?

Contact us with your student number

Check your username format

If your Kent IT account username was abc1 you would enter your details as:

Login formatTo access... WiFi Student and Kentforlife email Student email if you got your account before April 2012
abc1 ConnectMail
Student PCs
Kent Union
ukc\abc1 Medway campus PCs
Many services when logging in from off campus

Replace abc1 with your Kent IT account username. 


Check your keyboard when entering your password

  • Check upper and lower case: ensure the CAPS LOCK key is on/off as needed.
  • Does your keyboard enter the expected characters if you type text into a document? Mac and non-UK keyboards may not.

External examiners password problems

Password problems for external examiners form

Still can't login?

  • Is the service down? Check IT service alerts to see if it's temporarily unavailable
  • Ask for help: contact us explaining which steps you have tried

Other email software: IMAP settings

To set up access to your mail with your preferred email software or using your mobile app, you'll need these settings:

  • Username format: (eg, if your username is abc1, enter
  • Description: office 365
  • Account type: IMAP or IMAP4
  • Incoming mail:
  • Port: 993
  • Encryption method: SSL
  • Outgoing mail:
  • Port: 587
  • Encryption method: TLS

Using POP is not recommended - it downloads mail to your computer, making it unavailable from other locations. Helpdesk may not be able to provide support for using other email software.

Mail forwarding and redirecting

Setting up automatic forwarding/redirecting

Log in online to your Staff/PGR email or Student email account, then:

  1. Once logged in, click Options (top right) then Create an Inbox Rule.
  2. Click New and use the following options when setting up your rule:
    • Click More Options..., and under Apply this rule, select [apply to all messages] from the 'list.
    • Choose your option (you may need to click More options to see all choices in the drop down list):

      - redirected messages show the sender as the original sender, and when replied to, replies are sent to the original sender (cc's are removed; attachments are preserved). The original message remains in your mailbox.

      - forwarded messages show the sender as you, and when replied to, the reply is sent to you and not the original sender. The original message remains in your mailbox. Attachments are retained.

    • Enter or select the email address(es) you want to forward or redirect to from the address book. If adding more than one contact you should test it initially (the number is limited, and it won't work if you add too many).
    • To automatically delete forwarded/redirected messages, add an extra action to delete them (your mailbox has a storage limit: further advice is below).
  3. Give the rule a descriptive name and click Save when done.

Reaching your mailbox limit

To prevent your mailbox from running out of space over time, you can add an action to delete the message automatically (it goes to your Deleted folder where it is permanently deleted after 30 days). If you exceed your mailbox limit, you may be blocked from sending or receiving new mail, and forwarding rules may not work, until you reduce the size of your mailbox by deleting items. Contact us if you want to request more mailbox space.

Viruses and banned file types

Incoming and outgoing mail is virus-checked and potentially dangerous items are blocked. Banned file types often have the following extensions: .bat, .com, .exe, .pif, .prf, .scr, .vbs.

If an email is blocked: the sender and recipients are not notified (for security reasons). If attachments are removed: the sender and recipients are notified. If you need to send blocked file type(s) you should add them to a Zip file and send that instead.

From a staff PC, go to Start, All Programs, Winzip and follow the instructions.

Manage junk email/spam and attachments

Junk email filtering is enabled by default, so you should check the junk mail folder regularly in case items that you want to receive have been accidentally filtered into there.

To help control spam: you can specify Safe Senders for trusted contacts (their mail always gets to your Inbox), or Blocked Senders for mail you know is junk (future mail from that sender goes straight into the Junk folder). Click Options (top-right of the mail window) then See All Options, Block or Allow.

More about junk mail and University mailing lists

Automatic blocking of potentially dangerous email/attachments

Incoming and outgoing email is scanned for viruses and attachments with specific file extensions, and potentially dangerous items are automatically blocked.

  • If an email is blocked: the sender and recipients are not notified (for security reasons).
  • If attachments are removed: the sender and recipients are notified.
Attachments: banned file types

.bat, .com, .exe, .pif, .scr, .vbs

If you need to send a blocked file type

The only way to send a blocked file type is by including it in a zip file. From a student or staff PC, go to Start, All Programs, Winzip and follow the on-screen instructions.

See Junk e-mail settings on the help site.

I'm being logged in to hotmail/the wrong account

To log in with your Kent account instead of your personal Windows/hotmail account, you can either:

  1. Log out by clicking the link in the top-right, and sign in again with your Kent email details.
  2. Start a private browsing session to login to both accounts at the same time:
    Internet Explorer: choose Tools (Cog icon) > Safety > InPrivate Browsing
    Firefox: choose Menu > Private Browsing
    Google Chrome: choose Tools (Spanner icon) > Incognito mode
    (Note: no data or history will be saved in the private browser window, even if you tell it to).

Why is our email provided by Microsoft?

The Microsoft platform was chosen due to the large amount of storage space available for each student, and following a detailed review of Microsoft and Google offerings.

The Microsoft service allows our users to use the same password no matter how they choose to access their mail (for example, via the web or their mobile device).

Importing email contacts

To import contacts into your student email from another email account:

  1. Sign in to email then at the top-right of the screen click Options > See All Options...
  2. On the right in the Options screen, click Import your contacts from an existing e-mail account
  3. Follow the instructions in the popup box.

Support for older systems

Windows XP, Internet Explorer 8 and Mac OS X 10.6 are no longer supported by the University of Kent. If you use these systems it is recommended you upgrade to a newer version for security reasons.

When systems are not supported they stop receiving security updates, and some features may stop working as services evolve.


Student email and Kentforlife

The Student and Kentforlife email service is for undergraduates, taught postgraduates, alumni and ex-staff.

Your email address and username

Your email address is:

When setting up your phone/tablet app, enter your username as:

Both formats work for incoming mail.


IT Services, University of Kent

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Last Updated: 09/04/2014