A-Z of IT services

A

Accessibility options on your computer
Account: Kent IT account and password
Account: mailing lists login
Account: printing login
Active Directory sub-domain provision
Application forms
Audio conferencing
Audio visual services

B

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C

Calendar (ConnectMail)
Calendar (Live@edu)
CD: burning a CD (pdf)
Charges for IT Services
CLAiT (IT training)
Complaints procedure (pdf)
Computing local (local only, for IS staff)
Conference guests
ConnectMail: login (OWA)
ConnectMail: about the service

D

Data protection
Departmental IT support
Diary/calendar (students - Live@edu)
Diary/calendar (staff - ConnectMail)
Disability access
Disk space rental
Documentation
Downloads (peer-to-peer file sharing)

E

ECDL for staff
ECDL for students
Eduroam
Email (about Live@edu)
- Sign into Live@edu
Email (about ConnectMail)
- Login to ConnectMail (OWA)
Email: Live@Edu

F

File sharing (peer-to-peer)
Forms
Freewire telephone service
Freewire TV

G

Games console connection
Guest IT accounts

H

Help and support

I

Information Services
Inform: Information Services newsletter
Instant messaging (staff only)
IT account
IT password
IT service alerts
IT service charges
IT user guides

L

Laptops
Laptop Build Service for staff
Lecture recording
Live@edu
- Sign into Live@edu

M

Mailing lists (pdf)
Mailing List system: login
Maintenance agreements
Mobile device support
Moodle

N

Network access
News from Information Services

O

Off campus access
Office Communicator
Online learning: staff
Online learning: students
Optical Mark Reader (OMR) Service (course evaluation)
Outlook Web Access (login to ConnectMail)

P

Password for your IT account
PC accessibility
PCs for staff (Staff Managed Desktop service)
Protect your PC from viruses and malware
Peer-to-peer (file sharing)
Price list for IT Services
Printing
Print account: login
Putty - Telnet client

R

Realtime Help (remote access to your PC)
Registration
Regulations

S

Save files to the network
Scanning services
Security and virus protection
Server provision
SharePoint
Software
Spam (ConnectMail)
Spam (Live@edu)
Staff IT essentials
Staff desktop PCs
Student Data System: log in
Student Data System Support website
Student IT essentials
Student PCs on campus
Student PC software
Student society mailbox setup
Study Bedroom Network

T

Training:
- training for staff
- training for students
TV on your PC (Study Bedroom)
Telephone services (Study Bedroom)

U

User guides

V

Video conferencing
Viruses and PC security
Visitor access to IT at Kent
VPN - Virtual Private Network Service

W

Web publishing support and development
Wireless service
Working from home