The University of Kent, Canterbury, Kent, CT2 7NZ, T +44 (0)1227 764000
Kent IT account login problems
Problems logging in? Username and password help
If your Kent IT account username was abc1 you would enter your details as:
|Login format||To access...|
|email@example.com||Email: Student and Kentforlife (new users)|
|firstname.lastname@example.org||Email: Student and Kentforlife (if account is older than April 2012)|
|ukc\abc1||Medway campus PCs
Many services when logging in from off campus
Replace abc1 with your Kent IT account username.
Entering your password correctly
- Check upper and lower case: ensure the CAPS LOCK key is on/off as needed.
- Does your keyboard enter the expected characters if you type text into a document? Mac and non-UK keyboards may not.
Changing your password
Try changing your password especially if you can get in to some services and not others.
Forgotten your password?
Students: use the password reset service
Staff: contact helpdesk with your staff number (from your KentOne card or payslip). If you don't have it ask a more senior staff member if they can verify your identity.
Still can't login?