Working for Kent Hospitality
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Kent Hospitality provides housekeeping, catering, bar and reception services. We manage residential accommodation throughout the University’s Canterbury and Medway campuses for over 5,500 students and in vacation periods operate a thriving conference and events business. Plans for an additional 600 bedrooms at the Canterbury campus over the next couple of years will generate further growth for the department, which has a turnover of £25 million.
Having been continuously recognised as an Investors in People organisation since 1999, in March 2010 Kent Hospitality was awarded IiP Gold status. The department is the first enterprise in Kent to achieve this award, a standard only reached by 1% of recognised IiP organisations.
Other achievements include winning the category ‘Best University Accommodation for Groups’ for four consecutive years at the Group Travel Awards, most recently in June 2011, and our campus accommodation being awarded a three/four star rating by Visit Britain for three years in succession.
Such success has only been possible with the commitment of each of our 250 full and part-time employees, all of whom are committed to delivering the best possible customer service with passion, pride and professionalism.
Kent Hospitality’s staff are our greatest asset and the department offers a comprehensive programme of training and development to ensure that each individual’s personal goals and ambitions can be realised.
The senior management team comprises the Head Housekeeper, Business Accountant, Head of Trading, Accommodation Manager, Human Resources Manager and Residences and Conference Manager, all of whom report to the Director of Commercial Services.