Estates helpdesk
The primary function of the Helpdesk is to accept all reports of maintenance defects throughout the University either by Intranet web access or telephone. The Helpdesk will also answer general enquiries and obtain information for callers where that information is not known locally.
The Helpdesk is staffed by Sarah Cooke (Supervisor), Beverley Braiden, Anne Scott, Tracey Davies and Linda Steer between 8:00 and 16:30 from Monday to Friday.
Maintenance defects should be reported in the first instance to the nominated person in your department or building as outlined in the table below. This person then passes the information on to the Helpdesk via our intranet system or by telephone. The maintenance of University buildings is carried out by Estates staff and contractors employed by the Estates Department.
| Location | Report defects to |
|---|---|
| Colleges, Tyler Court, Becket Court, Darwin Houses | Housekeeper |
| Park Wood Houses, Hothe Court | Park Wood Reception |
| Woodlands, Beverley Farm, Brotherhood Close | Keynes Housekeeper |
| Laboratories | Laboratory Manager |
| General Buildings | Departmental Administrator |
| External grounds | Estates Helpdesk (3209) |
For emergency out-of-hours service please call extension 3300. Please remember this is for emergencies only.
Intranet web access is available to selected staff around the University, all of whom have a responsibility for the maintenance of their building and/or department. This list of users increases as and when it is proven an individual or department will benefit from being given access. The Helpdesk operators process the maintenance defects either from the web or by inputting the information received by telephone and passing them to the relevant trade supervisors for action.
back to topCreate an online maintenance work request (intranet users only).
back to topMaintenance is prioritised according to the severity of the defect in question. Please check the Maintenance Service Levels list for details.
back to top